Wireless Network Operations Center Lead

T-Rex Solutions is seeking a results-driven Wireless Network Operations Lead to manage our U.S. Customs and Border Protection (CBP) Wireless Network Operations Center (WNOC). The program objective is to provide ongoing support for CBPs NOC and Wireless Network Operations Center (WNOC) which are critical components within the Office of Information and Technology. These centers perform real-time monitoring proactive maintenance incident detection and response problem resolution and network performance reporting across CBPs nationwide enterprise. They ensure network stability availability and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Orlando FL.

Responsibilities:

• Responsible for coordinating the scheduling for the WNOC group supporting Cellular Over the Horizon Enforcement Network (COTHEN) and Land Mobile Radio (LMR).
• Serve as the lead point of contact (POC) for government and customers seeking technical assistance.
• Coordinate training for new contract staff and provide documentation for daily weekly and monthly reports from the ticketing system and databases.

Requirements:

• Bachelors degree in related technical field such as Management Information Systems Computer Science Engineering IT Networking and Telecommunications.
• A minimum of five (5) years relevant experience in Tier 1 support operations
• Relevant certifications such as ITIL v3 CompTIA CCNA
• Strong understanding of network fundamentals including TCP/IP routing protocols network topology and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers technical teams and management.
• US citizenship required
• Ability to obtain and maintain a CBP public trust clearance

Desired Skills:

• Experience directly supporting DHS CBP or ICE Network Operations
• Active CBP clearance or DOD Secret clearance or higher

T-Rex Overview

Established in 1999 T-Rex Solutions LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design integrate secure and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services Cyber Security and Big Data Engineering.

T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service and to do that we need quality individuals. But more than that we at T-Rex are committed to creating a culture that supports the development of every employees personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries performance bonuses training and educational reimbursement Transamerica 401(k) and Cigna healthcare benefits.

T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color sex (including pregnancy and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other non-merit based factors.

In compliance with pay transparency guidelines the annual base salary range for this position is $110000 - $150000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position candidates work experience education/training key skills internal peer equity as well as market and business considerations when extending an offer.

T-Rex offers a diverse and collaborative work environment exciting opportunities for professional growth and generous benefits including: PTO available to use immediately upon joining (prorated based on start date) paid parental leave individual and family health vision and dental benefits annual budget for training professional development and tuition reimbursement and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.