Residential Scheduler - Green Bay
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Experienced
Green Bay Office - Green Bay WI
Full Time
Negligible
Other
Description
Essential Duties and Responsibilities
- Understand the Residential Group Homes their Needs and Outcomes.
- Utilize and maintain the Paycom Scheduling Software Program leading to appropriate Member Care accurate schedules and increased internal and external customer satisfaction.
- Ensure proper implementation and usage of all Paycom Scheduling functions across Residential facilities to include future enhancements.
- Establish New Hires in their On the Job training schedules.
- Schedule employees to fill staffing vacancies meet Member needs and to maintain staffing requirements i.e. with call-ins picked-up shifts and arrangement of hours.
- Enter call-ins in to the absentee database.
- Ability to multi-task and ability to work in a fast paced environment with excellent internal and external customer service skills.
- Answer phones and text messages with professionalism and respond appropriately to the needs of our internal and external customers.
- Assist in supporting and sustaining scheduling programs and processes such as: Float program Minor program ensuring employee placement satisfaction maximum utilization of working hours etc.
- Maintain process and update all related calendars to fulfill Member company and employee staffing needs.
- Communicate open hours to employees management staff and other scheduling staff in efforts to ensure adequate staffing.
- Listen and respond to internal and external customers needs and concerns in a professional manner. Work with the Team to politely resolve such.
- Perform typing data entry and clerical duties accurately and completely to ensure reliability and accountability.
- Assist with on-call responsibilities for evenings weekends and holidays on an established alternating schedule or needed basis.
- Provide reports and assistance to management and other departments as directed.
- Maintain and update hours authorized and Member/employee placements.
- Work cooperatively with other scheduling staff direct care staff and management working towards meeting overtime reduction goals.
Qualifications
EDUCATION/QUALIFICATIONS
- A Bachelors degree in Human Services Psychology or Supply Chain Management. An Associates Degree will be considered. Or related field with two (2) years experience working with elders or persons with disabilities
- Possess advanced computer and telecommunication skills with proficiency in Microsoft Office Suite.
- Excellent organizational time management and critical thinking skills.
- An energetic outgoing detail-oriented person who demonstrates strong written and verbal communication skills.
- Ability to be resourceful and proactive when issues arise.
Required Experience:
Senior IC
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
