Field Support Engineer
Field Support Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
We are seeking a skilled EUC Field Support Engineer to provide comprehensive end-user computing support including conference room setup white glove support (including VIP users) Mac device assistance and smart hands & feet services for server infrastructure (approx. 27 servers). The role requires strong troubleshooting communication and customer service skills across a dynamic IT environment.
Key Responsibilities:
- Provide hands-on support for desktop/laptop hardware software and connectivity issues.
- Deliver conference room and white glove support (including VIP users no separate SLA).
- Support Mac devices tablets and mobile devices as needed.
- Perform IMAC (Install Move Add Change) activities and deskside support.
- Act as smart hands & feet support for server and network equipment.
- Manage patching desktop imaging hardware replacements and software deployments.
- Monitor and enforce endpoint security compliance.
- Utilize ITSM tools (e.g. ServiceNow) for ticket tracking and resolution.
- Support remote users and field staff using remote desktop and EUC tools.
- Collaborate with internal teams to resolve incidents and recommend process improvements.
Requirements:
- Hands-on experience with Windows 7/10 OS and Microsoft Office suite.
- Knowledge of Active Directory and ITIL processes (Incident Change Problem etc.).
- Experience with MAC device support and mobile device management is a plus.
- Familiarity with conferencing tools VPN Lync/Teams and remote support tools.
- Experience with Service Management tools (preferably ServiceNow).
- Associate degree in electronics or IT (Bachelors preferred).
Required Experience:
Junior IC
Employment Type
Full-Time
