Field Support Engineer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
We are seeking a skilled EUC Field Support Engineer to provide comprehensive end-user computing support including conference room setup white glove support (including VIP users) Mac device assistance and smart hands & feet services for server infrastructure (approx. 27 servers). The role requires strong troubleshooting communication and customer service skills across a dynamic IT environment.
Key Responsibilities:
- Provide hands-on support for desktop/laptop hardware software and connectivity issues.
- Deliver conference room and white glove support (including VIP users no separate SLA).
- Support Mac devices tablets and mobile devices as needed.
- Perform IMAC (Install Move Add Change) activities and deskside support.
- Act as smart hands & feet support for server and network equipment.
- Manage patching desktop imaging hardware replacements and software deployments.
- Monitor and enforce endpoint security compliance.
- Utilize ITSM tools (e.g. ServiceNow) for ticket tracking and resolution.
- Support remote users and field staff using remote desktop and EUC tools.
- Collaborate with internal teams to resolve incidents and recommend process improvements.
Requirements:
- Hands-on experience with Windows 7/10 OS and Microsoft Office suite.
- Knowledge of Active Directory and ITIL processes (Incident Change Problem etc.).
- Experience with MAC device support and mobile device management is a plus.
- Familiarity with conferencing tools VPN Lync/Teams and remote support tools.
- Experience with Service Management tools (preferably ServiceNow).
- Associate degree in electronics or IT (Bachelors preferred).
Required Experience:
Junior IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
We are EIL Global, a company providing IT services in Asia Pacific and EMEA across various technologies such as desktops, Servers, networks and data centre technologies. We are headquartered in Adelaide, Australia and have clients and offices across Asia Pacific & EMEA locations. EIL ... View more
