Assisted Shopping - Customer Acquisition Experiences, Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research analyzing metrics and collaborating across one of the worlds most innovative financial organizations.

As a Senior Product Associate within the Discoverability and Shopping Experiences team you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research journey mapping and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes tracks and evaluates product metrics including work to time cost and quality targets across the product development life cycle
• Writes the requirements epics and user stories to support product development
• Partner within an Agile Product team to maintain a robust backlog and ensure successful end-to-end delivery of initiatives
• Refine Epics into executable Stories detailing requirements and acceptance criteria for engineering teams to deliver business value in each release
• Analyze and verify business requirements for completeness and consistency and research existing capabilities to leverage or supplement with new testable requirements
• Collaborate with Digital Customer Experience partners to deliver content aligned with wireframes and approvals and drive timely delivery by meeting sprint and release goals
• Participate in technical desk checks and User Acceptance Testing prioritizing and resolving critical defects and validating implemented features post-production.
• Engage in recurring Agile ceremonies including daily standups refinement sessions desk checks PO sign-offs defect reviews sprint reviews and retrospectives

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Build knowledge in data analytics and data literacy to support informed decision-making
• Translate business requirements into clear actionable technical requirements and communicate effectively with stakeholders
• Lead cross-functional teams to execute projects successfully managing tight timelines and adapting in dynamic environments
• Synthesize complex information to make quick decisions take calculated risks and iterate approaches as needed
• Prioritize projects based on business needs and industry trends demonstrating commitment and self-motivation in a start-up setting
• Utilize Microsoft Office and JIRA and apply experience from financial services retail banking digital payments and online/mobile platforms

Preferred qualifications capabilities and skills

• Apply experience with API-based designs microservices web services and responsive web design principles
• Read and interpret React JS code and API service definitions to understand system behavior and integration points
• Utilize Adobe Experience Manager and Figma to support project management and design collaboration
• Demonstrate understanding of Quality Assurance best practices and various testing types