Technical 2nd Level Support Engineer - ESM
Technical 2nd Level Support Engineer - ESM
Posted on :
13-09-2025
Employer Active
1 Vacancy
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Job Description
Your mission
- Support our customers in the ESM environment Network management
- Act as first contact for technical support resolving incidents efficiently
- Troubleshoot issues in your solution area escalating complex cases
- Communicate effectively with customers and partners on issue status and resolution
- Document solutions and contribute to the knowledge base
- Work closely with Cloud Services Engineering and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when needed
Your profile
MUST HAVES
- Degree in IT Computer Science or related field
- Previous experience from working in the technical support
- Very good knowledge of IT infrastructure SQL Server/Databases Active Directory and Cloud services (like Microsoft Azure)
- Experience with cloud troubleshooting and ITSM tools (e.g. Matrix42 solutions)
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Fluent in English business German will be much appreciated
- Able to manage multiple tasks in a dynamic environment
- We love customers! -mindset
- Knowledge of network and Internet technologies and their protocols
- First Knowledge in scripting such as PowerShell
- Experience in ESM support
Why us
Matrix42 is a leading provider of digital workspace management solutions specializing in software that streamlines IT operations enhances security and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints software assets and service desks empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration Matrix42 helps companies navigate the complexities of modern IT environments ensuring smooth operations and a seamless user experience.
As aTechnical 2nd Level Support Engineerat Matrix42 youll manage technical incidents and ensure timely resolution for our customers and partners. Specializing in a specific solution area youll deliver high-quality support communicate clearly and collaborate with internal teams to enhance service experience.
As aTechnical 2nd Level Support Engineerat Matrix42 youll manage technical incidents and ensure timely resolution for our customers and partners. Specializing in a specific solution area youll deliver high-quality support communicate clearly and collaborate with internal teams to enhance service experience.
Our Benefits
We could tell you about the great coffee 25 vacation days and flexible hours. Or that hybrid and remote work are part of the deal. But honestlyThatsjust standard.
Hereswhat makes working with us in Bucharest extra special:
- Work from (almost) anywhere Want to change your scenery Go on a workation and take your job with you.
- Time for growth A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
- Extra sick days no questions asked Get 2 paid sick days per year no doctors note needed.
- Private medical care Covered throughRegina Maria becauseyour health matters.
- Pick yourperk Choose what works for you via theBenefit Onlineplatform: private pension meal tickets travel vouchers courses gifts - you name it.
- Work-from-home allowance Whetheryoureat your desk or at homewevegot you covered. The allowance adjusts based on your time in the office.
Hybrid work is a natural part of how weoperate but we also believe in the power of coming we regularly connect in the office-whenever it makes sense.
Andthatsjust the beginning. Ask us what else is waiting for you!
Your contact person
Send us your application IN ENGLISH including your salary requirements and earliest possible starting date directly through our online portal via theAPPLY NOW button. If you have any questions please do not hesitate to contact Diane Djongoue.
We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
Application form fields
About us
Our ambition is to be the European choice in service management!
By using our platform customers can manage IT and business processes assets endpoints and identities for improved productivity agility security and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes we digitalize and automate our customers everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values (We love customers Make it happen Better every day With respect) with customer success as our top priority. We support your personal and professional growth helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.
By using our platform customers can manage IT and business processes assets endpoints and identities for improved productivity agility security and employee experience. By enabling digital working environments and IT self-service through holistic integration and automated processes we digitalize and automate our customers everyday tasks. Join our diverse team of 600 professionals spread across Europe.
Our culture is built on strong values (We love customers Make it happen Better every day With respect) with customer success as our top priority. We support your personal and professional growth helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and life.
Employment Type
Full-Time
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