Senior Software Engineer, Voice AI - USA
Senior Software Engineer, Voice AI - USA
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Job Description
At Podium our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real paying customers. Every day millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry including Forbes Next Billion Dollar Startups Forbes Cloud 100 the Inc. 5000 and Fast Companys Worlds Most Innovative Companies.
At Podium we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass guiding daily behavior and decision-making and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission Podium will be a great place for you!
The Role
Podium is looking for a talented Senior Software Engineer to help build and scale our Voice AI platforma system that powers hundreds of thousands of customer calls every month. In this role youll design and deliver the software that enables local businesses to handle calls automatically book more appointments and serve their customers more effectively.
If you thrive in fast-paced highly iterative environments enjoy solving complex distributed systems challenges and want to see your work drive immediate business impact this role is for you.
What you will be doing
- Build and scale a Voice AI platform capable of handling hundreds of thousands of calls per month with high reliability and low latency.
- Design develop and maintain services and APIs that power real-time conversations.
- Drive the full lifecycle of software developmentfrom architecture and implementation to deployment and ongoing reliability.
- Prototype quickly iterate based on real-world performance and optimize for both scale and customer experience.
- Implement observability monitoring and operational best practices to ensure reliability in production.
- Collaborate with engineers product managers and designers to deliver end-to-end features that power critical business outcomes.
What you should have
- 6 years of professional software engineering experience with at least one modern language such as Go Python or Elixir.
- Proven experience designing and maintaining large-scale distributed or real-time systems.
- Strong problem-solving skills and the ability to break down complex issues into clear iterative solutions.
- Excellent communication skills and the ability to work effectively across teams.
- A willingness to work across the entire stackfrom infrastructure to APIs to user-facing componentswherever the problem needs solving.
- Ability to thrive in a fast-paced environment with shifting priorities.
What we hope you have
- 5 years of experience contributing to the architecture and design of large-scale platforms or high-throughput systems.
- Experience with real-time communication technologies (e.g. SIP WebRTC telephony APIs streaming systems).
- A track record of building reliable production-grade services at scale.
- Familiarity with cloud-native architectures and operational excellence (Kubernetes monitoring alerting incident response).
- Comfort working with data pipelines and system integrations at scale.
- Strong written communication skills for documenting designs decisions and operational playbooks.
BENEFITS
- Open and transparent culture
- Life insurance long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Generous vacation time plus three 4-day summer holiday weekends
- Excellent medical dental and vision benefits
- 401k Plan with company matching
- Bi-annual swag drops with cool Podium gear and apparel
- A stellar HQ (Utah) gym with local professional coaches and classes offered
- Onsite HQ (Utah) child care center subsidized for employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status.
Required Experience:
Senior IC
Employment Type
Full Time
