PBX Switchboard Operator-PBX Operations
PBX Switchboard Operator-PBX Operations
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Job Description
Overview:
Job Description Summary:
Job Description:
- Answers incoming calls and directs them to the appropriate department or person.
- Places outgoing calls as requested by employees and management.
- Maintains accurate and up-to-date records of all calls made and received.
- Greets visitors and directs them to the appropriate area or person.
- Provides general information to callers and visitors as needed.
- Assists in training and onboarding new staff.
Education Requirement:
High School Diploma or equivalent required.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Knowledge of medical terminology.
- Excellentcommunicationinterpersonal and customer serviceskills
- Ability to multi-task maintaining accuracy and efficiency.
- Effective computerspreadsheet and analytical skills.
- Ability to maintain composure in stressful situationsmaintain confidentiality andrespond quickly to emergency situations.
- Ability to retain and repeat pertinent information.
Experience:
Six months of experience as PBX operator or one year of experience with multi-line phones preferred.
Physical Requirements:
OCCASIONALLY: Decision Making Flexing/extending of neck Lifting / Carrying: 0-10 lbs Problem solving
FREQUENTLY: Computer skills Hand use: grasping gripping turning Interpreting Data Repetitive hand/arm use
CONTINUOUSLY: Audible speech Hearing acuity Seeing Far/near Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Employment Type
Part-Time
