Support Engineer III-Ext - AMZ9162063
Support Engineer III-Ext - AMZ9162063
Posted on :
13-09-2025
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1 Vacancy
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Monthly Salary
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Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-09-2025
Job Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer III-Ext
Job Location: Herndon Virginia
Job Number: AMZ9162063
Position Responsibilities:
Diving deep into customer-specific technical issues using available internal Amazon tools to view the customers resources. Providing advanced proactive recommendation and engineering support throughout all phases of web service implementation for key customers regarding troubleshooting performance cost and security optimization around cloud-based compute network storage memory virtual machines and file share services. Evaluating large-scale customer technical environments and architectures (cloud and terrestrial) and making informed and strategic recommendations for new Amazon Web Service (AWS) features and offerings that will fit within the existing architecture to enhance customer experience and utilization of AWS services and technologies. Acting as technical and customer experience subject matter expert liaising between customers service development team and support engineering team including leading tech sync meetings to relay customer feedback to inform the development and enhancement of new and existing features solutions and services. Developing and refining high-impact operational policies and procedures used by engineering support team members and other cross-functional team members including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Working on modern programming languages to deploy cloud applications features solutions and services. Owning leading and driving operational projects leading the planning execution and success of a complex cross functional team. Working on cross-site projects and developing internal software applications for global engineering teams to help establish and improve end-to-end service support operations. Analyzing and pinpointing data trends to drive internal and customer-facing platform improvements including creating reports on metrics impacting customers to help drive product improvements and measure support success and service performance. Applying knowledge of information science and technology to perform system and/or network troubleshooting and/or support of Amazon services.
Position Requirements:
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Masters degree and one year of experience. Must have one year of experience in the following skills: (1) Using databases including: SQL PLSQL and SQL Reporting Services; (2) using scripting languages including JavaScript or Python; (3) using RDS Postgres and PostgreSQL; (4) database migration and upgrade including cloud to cloud and on-prem to cloud; (5) query optimization and database performance tuning; (6) Designing database architectures for complex customer use cases.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $152048/year to $163700/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Masters degree and one year of experience. Must have one year of experience in the following skills: (1) Using databases including: SQL PLSQL and SQL Reporting Services; (2) using scripting languages including JavaScript or Python; (3) using RDS Postgres and PostgreSQL; (4) database migration and upgrade including cloud to cloud and on-prem to cloud; (5) query optimization and database performance tuning; (6) Designing database architectures for complex customer use cases.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employer: AMAZON WEB SERVICES INC.
Offered Position: Support Engineer III-Ext
Job Location: Herndon Virginia
Job Number: AMZ9162063
Position Responsibilities:
Diving deep into customer-specific technical issues using available internal Amazon tools to view the customers resources. Providing advanced proactive recommendation and engineering support throughout all phases of web service implementation for key customers regarding troubleshooting performance cost and security optimization around cloud-based compute network storage memory virtual machines and file share services. Evaluating large-scale customer technical environments and architectures (cloud and terrestrial) and making informed and strategic recommendations for new Amazon Web Service (AWS) features and offerings that will fit within the existing architecture to enhance customer experience and utilization of AWS services and technologies. Acting as technical and customer experience subject matter expert liaising between customers service development team and support engineering team including leading tech sync meetings to relay customer feedback to inform the development and enhancement of new and existing features solutions and services. Developing and refining high-impact operational policies and procedures used by engineering support team members and other cross-functional team members including documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Working on modern programming languages to deploy cloud applications features solutions and services. Owning leading and driving operational projects leading the planning execution and success of a complex cross functional team. Working on cross-site projects and developing internal software applications for global engineering teams to help establish and improve end-to-end service support operations. Analyzing and pinpointing data trends to drive internal and customer-facing platform improvements including creating reports on metrics impacting customers to help drive product improvements and measure support success and service performance. Applying knowledge of information science and technology to perform system and/or network troubleshooting and/or support of Amazon services.
Position Requirements:
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Masters degree and one year of experience. Must have one year of experience in the following skills: (1) Using databases including: SQL PLSQL and SQL Reporting Services; (2) using scripting languages including JavaScript or Python; (3) using RDS Postgres and PostgreSQL; (4) database migration and upgrade including cloud to cloud and on-prem to cloud; (5) query optimization and database performance tuning; (6) Designing database architectures for complex customer use cases.
is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week 8:00am-5:00pm Salary Range $152048/year to $163700/year.
Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information visit:
Requirements:
Masters degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and one year of experience in the job offered or a related occupation. Employer will accept a Bachelors degree or foreign equivalent degree in Computer Science Computer Engineering Electronics Engineering Information Technology or a related field and five years of progressive post-baccalaureate experience in the job offered or a related occupation as equivalent to the Masters degree and one year of experience. Must have one year of experience in the following skills: (1) Using databases including: SQL PLSQL and SQL Reporting Services; (2) using scripting languages including JavaScript or Python; (3) using RDS Postgres and PostgreSQL; (4) database migration and upgrade including cloud to cloud and on-prem to cloud; (5) query optimization and database performance tuning; (6) Designing database architectures for complex customer use cases.#0000
Please see job description and the position requirements above.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Employment Type
Full-Time
Key Skills
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