Senior Manager - Sales & Growth Operations
Senior Manager - Sales & Growth Operations
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Job Description
Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Manager or Senior Manager- Sales & Growth Operations
We are seeking a highly motivated and detail-oriented Sales & Growth Operations Manager to partner with Growth Relationship Managers (GRMs) across a portfolio of strategic accounts. This role will serve as a force multiplier driving sales operations growth enablement and account support while freeing up GRMs to focus on client-facing growth activities.
The ideal candidate is senior enough to engage directly with business leaders yet hands-on and execution-focused to ensure momentum and follow-through. This individual will bring strong sales operations expertise project management discipline and the ability to connect the dots across multiple functions to drive results
Responsibilities
Sales & Commercial Execution
Oversee billing change requests (CR) purchase orders (PO) and draft SOW processes in partnership with various teams including finance and Operations.
Track renewals COLA execution and contractual obligations well in advance to ensure seamless client experience.
Coordinate RFP responses end-to-end working with pricing solutioning service lines and legal teams to deliver high-quality submissions.
Sales Operations & Governance
Manage Salesforce processes ensuring pipeline accuracy opportunity progression and portfolio visibility.
Drive Sales Navigator prospecting efforts build stakeholder maps and maintain governance tracking.
Monitor and report on executive connects client engagements and account health metrics.
Growth Enablement & Strategic Support
Partner with GRMs and Growth Ops to deliver account research market intelligence earnings call insights and competitive analysis.
Lead coordination of Points of View (POVs) ensuring timely inputs from service lines solutions and creative teams.
Track and manage action items across account plans governance sessions client events and satisfaction surveys.
Provide project management rigor to ensure commitments are executed and risks mitigated.
Impact & Success Measures
GRMs are freed up to focus on expanding buying centres deepening executive connects and shaping client positioning.
Account and contract obligations are proactively managed with zero disruption to client relationships.
Portfolio growth is accelerated through disciplined operations consistent follow-up and seamless coordination across functions.
Qualifications we seek in you!
Minimum Qualifications
Excellent experience in program governance / management and/or sales Ops account management or business development support within consulting BPO or IT services.
Proven expertise in Salesforce (SFDC); experience with Sales Navigator and research tools a plus.
Strong program/project management skills with the ability to handle multiple priorities.
Excellent communication stakeholder management and follow-up skills.
Strong analytical capability to synthesize account research financials and market insights
Senior presence with the ability to work directly with GRMs and leadership.
Hands-on detail-oriented and willing to own sales execution process end-to-end.
Collaborative and resourceful able to navigate multiple teams and functions.
Highly proactive with a no task too small no challenge too big mindset.
Preferred Qualifications/ Skills
Must be a proactive problem-solver with a strong ability to manage multiple priorities and work effectively under pressure.
A deal win mentality and a willingness to challenge conventional thinking are crucial.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Senior Manager
Employment Type
Full-Time
