Fraud Activity Agent

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Fraud Activity Agent (German)

Location: Barcelona Spain

Employment type: Full-time on-site

Remuneration: Base salary performance bonus.

DUTIES AND RESPONSIBILITIES:

Investigate and verify suspicious or high-risk activity using internal tools guidelines and established processes
Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
Monitor pending cases follow up on outstanding documentation and escalate when necessary
Maintain detailed and accurate records of investigations actions and outcomes
Communicate professionally and effectively in sensitive or escalated situations
Apply knowledge of risk indicators fraud patterns and process insights to prevent and mitigate risk
Identify opportunities to improve workflows share recommendations and support process enhancements
Demonstrate sound judgment independence and professionalism when handling high-impact cases

REQUIREMENTS:

Fluent in German (C1) with proficiency in writing and written. As well as proficiency in English (at least B2).
Strong analytical problem-solving and critical thinking skills
Prior experience in fraud prevention risk management or back-office support (minimum 6 months preferred)
Proven ability to meet or exceed performance targets and maintain professional standards
High level of integrity reliability and accountability in all tasks
Strong interpersonal skills including active listening empathy and adaptability
Experience handling complex or escalated cases with professionalism
Proficiency with research and support tools (knowledge bases search engines CRMs shipment tracking systems etc.)
Familiarity with operating systems (iOS Android Windows) and ability to explain them clearly
Attention to detail accuracy and autonomy in daily work
Ability to perform under pressure make well-reasoned decisions and apply root-cause analysis
Willingness to share best practices contribute to team improvements and continuously learn
Dependable punctual and committed to maintaining a positive and professional work ethic

BENEFITS:

Attractive remuneration with capped sales bonuses.
Private healthcare coverage.
Relocation assistance.
Fully paid training on company processes tools and products.
Modern office facilities in a convenient central location.

To apply for this position and to explore many other exciting opportunities visit and apply through our career page: 22000 EUR bonus up 2400

Relocation payment 500 reimbursed after month 1

Position: Fraud Activity Agent (German) Location: Barcelona Spain Employment type: Full-time on-site Remuneration: Base salary performance bonus. DUTIES AND RESPONSIBILITIES: Investigate and verify suspicious or high-risk activity using internal tools guidelines and established processesReview an...