#921 - M365 Proactive Copilot Support Engineer (German)

Cairo - Egypt

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Contacting customers to understand reasons behind purchasing Copilot.
Identifying questions the customer might have related to Copilot usage.
Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.
Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
Keep uptodate with the latest updates and enhancements to Microsoft 365 and Copilot and communicate these changes to customers as appropriate.
Document technical issues and solutions in a knowledge base for future reference.
Collaborate with other technical support engineers and crossfunctional partners to resolve complex technical issues.

Qualifications :

Qualifications:

Strong command of the English and German languages
Superior communication skills including active listening
Knowledge on M365 technologies (Exchange SharePoint Teams DNS PowerShell etc.) especially Copilot.
Experience with O365 web applications and feature sets
Excellent problemsolving skills
Strong interpersonal skills
Persuasion skills are a plus
A positive attitude and the ability to build relationships with clients
Ability to speak a second language may be advantageous

Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):

Dedicated Laptop or PC: For this project with no additional work or personal software installed. The machine must not be joined to another companys domain or managed by any remote management.

A laptop/PC with DUAL boot:

Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.

Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rdparty antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0 Microsoft Teams compliant with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

Additional Information :

If you are selected to move forward you will need to complete the following steps with our onboarding team:

Background check and authorization
Identity check and location check
Live hardware check confirming the technical specifications required for the role
Payroll vendor documentation

All your information will be kept confidential according to EEO guidelines.

The hired candidates will be paid on a fixed pay for tickets assigned/solved. Please submit a proposal with your desired budget what your experience is with Microsoft 365 and its applications along with any other information youd like us to review in your proposal.

Why Choose Us

We value diligence and teamwork
Collaborate with subject matter experts and the team to ensure timely and effective case resolution
Be a part of innovation and customer satisfaction to various large organizations

Remote Work :

Yes

Employment Type :

Contract

Responsibilities:Contacting customers to understand reasons behind purchasing Copilot.Identifying questions the customer might have related to Copilot usage.Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivi...

Responsibilities:

Contacting customers to understand reasons behind purchasing Copilot.
Identifying questions the customer might have related to Copilot usage.
Educate customers on the use of Copilot in different M365 products and services and provide guidance on best practices for improving productivity and collaboration.
Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
Keep uptodate with the latest updates and enhancements to Microsoft 365 and Copilot and communicate these changes to customers as appropriate.
Document technical issues and solutions in a knowledge base for future reference.
Collaborate with other technical support engineers and crossfunctional partners to resolve complex technical issues.

Qualifications :

Qualifications:

Strong command of the English and German languages
Superior communication skills including active listening
Knowledge on M365 technologies (Exchange SharePoint Teams DNS PowerShell etc.) especially Copilot.
Experience with O365 web applications and feature sets
Excellent problemsolving skills
Strong interpersonal skills
Persuasion skills are a plus
A positive attitude and the ability to build relationships with clients
Ability to speak a second language may be advantageous

Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):

Dedicated Laptop or PC: For this project with no additional work or personal software installed. The machine must not be joined to another companys domain or managed by any remote management.

A laptop/PC with DUAL boot:

Boot 1: Personal and work partition.
Boot 2: Environment dedicated to the project.

Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).
Memory: Minimum of 16GB RAM
Processor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.
Module: Trusted Platform Module (TPM) 2.0 version is required.
Storage: Minimum of 160GB SSD with 64 GB free space for the partition.
Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.
Internet Speed: Minimum of 50 Mbps upload/download speed.
Antivirus: No 3rdparty antivirus software installed. Only Microsoft Defender is allowed with the latest update.
Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.
Microphone and Headset: Required and must be USB type 3.0 Microsoft Teams compliant with background noise cancellation.
Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolution.

Additional Information :

If you are selected to move forward you will need to complete the following steps with our onboarding team:

Background check and authorization
Identity check and location check
Live hardware check confirming the technical specifications required for the role
Payroll vendor documentation

All your information will be kept confidential according to EEO guidelines.

The hired candidates will be paid on a fixed pay for tickets assigned/solved. Please submit a proposal with your desired budget what your experience is with Microsoft 365 and its applications along with any other information youd like us to review in your proposal.

Why Choose Us

We value diligence and teamwork
Collaborate with subject matter experts and the team to ensure timely and effective case resolution
Be a part of innovation and customer satisfaction to various large organizations

Remote Work :

Yes

Employment Type :

Contract

Key Skills

Ruby
Mac Os
Computer Networking
Windows
TCP
Customer Support
Linux
Shell Scripting
VPN
Dns
Technical Support
Troubleshooting

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