Sr People Systems Analyst – ServiceNow

The Opportunity

QVC Group is looking for a Senior People Systems Analyst to lead the optimization and management of our ServiceNow HR platform employee and communications portals (Unily) company intranet and external corporate web this influential role you will collaborate across HR Communications IT and business teams to deliver seamless engaging digital experiences for employees and external audiences. You will report to the Director Global People Solutions. This is a hybrid role in West Chester PA.

Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty electronics and jewelry and we connect shoppers to interesting personalities engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 13 broadcast networks and reaches millions more via multiple streaming services websites mobile apps and social pages.

• Youll embody QVC Groups Leadership Competency Model by delivering results with speed leading with agility and creating our future through digital solutions.

Your Impact

• Be a subject matter expert for ServiceNow HR modules employee and communications portals our intranet and external corporate web pages
• Lead the design configuration and continuous improvement of digital platforms to enhance employee engagement communication and self-service
• Partner with HR Communications IT and partners to gather requirements design solutions and achieve projects that improve user experience and operational efficiency
• Ensure the integrity accessibility and compliance of all digital platforms
• Drive process improvement and automation initiatives leveraging ServiceNow and portal capabilities
• Provide guidance and mentorship to junior analysts modeling QVCs Build the Team competency
• Stay current on digital workplace and HR technology trends recommending innovations that align with QVCs strategic goals

What You Bring

• Bachelors degree in Information Systems Human Resources Communications or related field (or equivalent experience)
• 5 years of experience supporting HR systems portals intranets or corporate web pages with expertise in ServiceNow HR Service Delivery
• Experience managing employee and communications portals intranets and external corporate sites
• Ability to communicate complex technical concepts to non-technical audiences and influence partners
• Demonstrated leadership behaviors: adaptability accountability inclusivity and a focus on results
• Experience in a retail e-commerce or media environment

Remote work is not permitted in NYC at this time.

#LI-Hybrid #LI-LC4

If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!

For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.