Junior Support Engineer (1yr parental leave cover)

Lenus is looking for a new Junior Support Engineer for our Copenhagen Office!

Join the health revolution!

At Lenus we are fundamentally energized by our shared vision: making the world a healthier and happier place. Could you see yourself working for a great purpose in a dynamic global culture Then we might be a great match.

Who are we looking for

Were seeking a curious and collaborative Support Engineer to join our Copenhagen office on a 1 year parental leave this entry-level role youll help coaches succeed by resolving their product questions while also enabling our Product and Engineering teams to build the right improvements. Success in this role means showing strong ownership learning quickly and contributing to our open feedback culture where the best idea wins. Youll be supported by more senior teammates while gaining hands-on experience in Support Engineering and Product - an opportunity to develop your technical skills and build a solid foundation for your career.

Key Responsibilities

• Provide world-class support to our coaches their clients and your colleagues resolving technical issues with care ownership and clear communication.
• Investigate and escalate system bugs and product issues to Engineering ensuring clarity and quality in reporting.
• Contribute to self-service and AI initiatives by updating the knowledge base quality-checking AI answers and spotting patterns in questions that can be addressed by automation.
• Document product insights processes and learnings to support team scalability and knowledge sharing.
• Play an active role in process improvements and team-wide projects that go beyond daily ticket work.
• Collaborate with peers across Support Customer Success and Product to share context celebrate wins and strengthen team culture.

Qualifications

We value diverse experiences and backgrounds. While not all qualifications are mandatory the ideal candidate should possess:

• 12 years of experience in technical support customer support or a related role.
• Strong communication skills both written and verbal with the ability to explain complex issues simply.
• Curiosity for technology and willingness to learn (e.g. SQL/database basics AI tools workflow automation).
• A problem-solving mindset: ownership initiative and the ability to balance speed with quality.
• Fluency in English (additional languages are a plus).
• A collaborative spirit - you thrive in a team environment and bring positive energy to those around you.

We encourage you to apply even if you dont tick all the boxes!

The Team

Youll be joining our Support Engineering team a group of 16 Support Engineers across Copenhagen and New York supporting three products: Zenfit Beefit and Lenus. This role will sit in our Copenhagen office as part of the Zenfit sub-team working closely with Engineers Customer Success and occasionally Finance or Legal.

We pride ourselves on a culture of strong ownership collaboration and open feedback - where the best idea wins no matter where it comes from. As Support Engineers were very close to our Product and Engineering teams helping them move fast and confidently while ensuring a great experience for our coaches.

We stay connected through weekly team meetings and cross-team sharing while also leaving plenty of room for focused independent work.

This contract position is a great opportunity to enter the world of Support Engineering and Product. As an entry-level position youll be supported by more senior colleagues while building the technical and collaboration skills to grow further in your career.

Benefits & Perks

• Structured and prioritised development opportunities
• Development feedback cycle with quarterly check-ins
• Opportunity to be awarded equity and share in Lenus long-term growth and success
• Regular team gatherings and monthly social events across all our offices along with company-wide celebrations.
• Sports and activities like paddle tournaments Football Club Run & Dip and much more!
• Mandatory pension and insurance through AP Pension
• Daily snacks and fuel. Our offices are set up with fruits snack bars and a selection of drinks
• A Macbook and other hardware to support you in your daily work

Well be going through applications frequently so if this sounds like a great opportunity for you hit apply and our Talent Acquisition Team will go through it and be in touch with you!

About Lenus

Lenus was founded in Denmark by Bertram Thorslund in 2016. We are a health technology company that empowers health coaches to scale their businesses through the use of pioneering technology and our in-house business health and innovation expertise.

Were inspiring a new generation of health coaches. People who have the power to move not only bodies but minds too. We are at the forefront of an industry under rapid transformation and our strategic innovations pave the path for the change we want to see. Happier and healthier people.

In 2021 Lenus received the largest series A funding round in Denmarks history. Since then the company has grown from 5 to over 350 employees and today Lenus is headquartered in Copenhagen with offices in New York London Aarhus Amsterdam Stockholm Berlin Hamburg Madrid Helsinki Oslo Toronto Miami Southern California & beyond.