Order Management Specialist

Are you ready for whats next

Come explore opportunities within Brunswick a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes Next Never Rests and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.

Innovation is the heart of Brunswick. See how your contributions will help transform vision into reality:

Position Summary

Navico Group is looking for a personable driven Order Management Specialist who demonstrates ownership of responsibilities resourcefulness and a proactive approach to perform efficient and accurate processing of customer orders from order entry. This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience providing timely courteous service to achieve first-class customer satisfaction.

Essential Responsibilities

• Process sales orders ensuring accuracy in order details such as product selection pricing and delivery schedules.
• Manage customer service issues related to returns exchanges and order modifications.
• Handle complex and high-value orders ensuring timely and accurate fulfillment.
• Follow established policies & procedures as laid out in SOPs and other relevant process documents.
• Keeping detailed records of all order management transactions and customer communications for audit purposes.
• Work closely with sales logistics and supply chain to streamline operations and resolve any issues.
• Responsible for handling inbound customer calls/emails relating to orders products and services.
• Utilize order management systems to track and manage orders.
• Identify and suggest improvements to the order management process to enhance efficiency and customer satisfaction.
• Participate in or lead meetings with customers or team to discuss reoccurring customer questions or complaints and how to address them effectively.
• Keeping track of orders to ensure timely delivery and updating customers on their order status.
• As other duties are assigned

Required Qualifications:

• High school diploma or equivalent
• 4 years in order management customer service or related field
• Proficiency with order processing systems and software such as SAP Oracle or CRM
• Proficiency in of data analysis and reporting
• Excellent written and verbal communication skills
• Excellent time management prioritization and problem-solving skills
• High degree of accuracy and attention to detail.

Preferred Qualifications:

• Background in supply chain retail or manufacturing field a plus
• Basic knowledge of Microsoft Office Suite

Working Conditions

• Normal office working conditions. Typically requires prolonged sitting with consistent computer functionality
• Ability to communicate information and ideas for others to understand by phone email and/or messaging
• Required work during regular work week of Monday through Friday 8am-5pm with occasional weekend work during season
• Ability to communicate information and ideas for others to understand by phone email and/or messaging
• Navico Group promotes a dress for your day dress code which may include casual business casual or business professional attire
• Travel less than 10%

The anticipated pay range for this position is $42200 - $78000 annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills relevant experience business needs and geographic addition to base pay this position is eligible for an annual discretionary bonus.

At Brunswick it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidates qualifications and the business context.

This position is eligible to participate in Brunswicks comprehensive and high-quality benefits offerings including medical dental vision paid vacation 401k (up to 4% match) Health Savings Account (with company contribution) wellbeing program product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick:

Whatever tomorrow brings well be at the leading edge. As the clear leader in the marine industry were committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match health benefits paid time off a robust Wellness Program and much addition were proud of being recognized for making a splash with numerous awards!

About Navico Group:

Navico Group is a stand-alone division of Brunswick the worlds largest recreational marine business.

Navico Group is the global leader in technology systems and solutions for a variety of industries from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industrys leading brands in Power Systems Digital Systems Fishing Systems and Performance Components including Ancor Attwood B&G BEP Blue Sea Systems C-MAP CZone Garelick Lenco Lowrance Marinco MotorGuide Mastervolt ProMariner RELiON Simrad and Whale.

Our team is committed and driven every day to be the most trusted supply partner to the marine and mobile beyond.

Next is Now!

We value growth and development recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other characteristic protected by federal state or local law. Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply. If you require accommodation during the application or interview process please contact for support.

For more information about EEO laws - click here

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