System Administration / Help Desk / Field Support / Logistics - HHS STIM
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Job Location:
Washington - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Infrastructure Engineer IV System Administration / Help Desk / Field Support / Logistics
Job Overview
cFocus Software is seeking an experienced Infrastructure Engineer IV (System Administration / Help Desk / Field Support / Logistics Inventory Asset Control) to support the Security Tools and Infrastructure Modernization (STIM) contract with the U.S. Department of Health and Human Services (HHS).The Infrastructure Engineer IV will provide senior-level expertise in enterprise IT infrastructure management including system administration help desk operations field support and IT asset management.
Responsibilities
- Provide senior-level system administration support for enterprise Windows and Linux systems.
- Manage Active Directory Group Policy and enterprise authentication services.
- Oversee Help Desk operations ensuring timely resolution of Tier II/III support tickets.
- Deliver field support services including software deployments hardware troubleshooting and on-site assistance.
- Administer IT asset management systems for lifecycle tracking logistics and inventory control.
- Support system patching vulnerability remediation and compliance enforcement.
- Implement enterprise IT service management practices aligned with ITIL standards.
- Document SOPs configuration baselines and infrastructure procedures.
- Mentor junior support staff and provide technical leadership to field teams.
- Participate in 24/7/365 operations and on-call rotations as required.
Required Experience
- 10 years of IT infrastructure engineering and system administration experience.
- Expertise in Windows/Linux system administration patching and performance monitoring.
- Proven experience managing Help Desk and field support operations in enterprise environments.
- Hands-on knowledge of IT asset management and logistics systems.
- Experience mentoring and leading support teams across geographically distributed sites.
Education & Certifications
- Bachelors degree in Information Technology Computer Science or related field (Masters preferred).
- CompTIA A and/or CompTIA Network certifications required.
- Microsoft Certified: Modern Desktop Administrator Associate or equivalent certification preferred.
- ITIL v4 Foundation certification required for IT service management alignment.
- Advanced certifications such as MCSE RHCE or cloud certifications (AWS/Azure) are desirable.
Clearance Requirement
- Must be eligible to obtain and maintain a Public Trust (High-Risk Level 5) clearance.
Required Experience:
Senior IC
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Our exclusive ATO as a Service™ software & expert services automate FISMA RMF & FedRAMP compliance.
