Customer Contract Manager
Customer Contract Manager
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Job Description
Job Description Summary
Vernova PurposeGE Vernova is accelerating the path to more reliable affordable and sustainable energy while helping our customers power economies and deliver the electricity that is vital to health safety security and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world
Job Description
What impact youll make
All activities providing the necessary support on pre- and post-contractual administration & management Terms & Conditions of the contract and the Management of claims. Also involves definition management and execution of risk modeling activities in support of the contract or project. Also involves definition management and execution of contract estimating processes and activities to support tenders and project reviews. Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline
What youll do
- Responsible for the profitability and customer satisfaction for assigned contracts Provide both service agreement and time and material program management Assist in sales campaigns for new contracts and proposals Assure timely resolution of customer issues and customer satisfaction for assigned contracts Interact with members of the customer service parts & transactional services field service repair service and/or other teams Function as liaison between internal organizations and customers for assigned contracts
- Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.
What youll bring
- This role requires advanced experience in the Services & Customer Contract Management.
- Bachelors degree from an accredited university or college.
- This position requires prior experience in a customer facing role.
- This position requires relevant experience in the energy generation industry.
What will make you stand out
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document plan market and execute programs.
- Established project management skills.
- Prior experience in roles related to contract management or planning and execution of outages in combined/simple cycle power plants.
Benefits Available to You
GE Vernova employees rise to the challenge of building a world that order to meet this mission we provide varied competitive benefits to help support our workforce: compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements. Inclusion & Diversity At GE Vernova we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong. Click here to learn more: GE Vernova Gas Power GE Vernovas Gas Power business engineers advanced efficient natural gas-powered technologies and services along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industrys largest installed base. Relocation Assistance Provided: YesAdditional Information
Required Experience:
Manager
Employment Type
Full-Time
