Director, Fraud Strategy and Operations
Director, Fraud Strategy and Operations
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Job Description
As a trusted partner to advisors at Manulife Bank we deliver sophisticated lending solutions and financial strategies that dont just grow wealth they amplify it. Built on a foundation of excellence and driven by bold innovation we empower advisors to deepen relationships unlock potential and redefine success for their clients. Were looking for visionaries who understand where banking is headed; those who can blend the precision of complex financial products with the possibilities of cutting-edge technology. Join us and be part of a team where banking drives extraordinary outcomes.
As the Director of Fraud Strategy and Operations (Line 1A) you will be joining a dedicated group of Bank Operations professionals where customer needs are top of mind. We strive for excellence in every interaction with internal and external partners. The Director of Fraud Strategy and Operations is a strategic leader who will lead the development and execution of strategies to prevent and detect fraudulent activities for Bank customers. You will oversee a team responsible for fraud prevention detection and investigation ensuring the protection of our assets and the trust of our customers. and maintain compliance with internal and external standards and regulations.
Position Responsibilities:
Strategic Leadership: Develop and implement comprehensive fraud prevention and detection strategies to mitigate risks across all business units.
Team Management: Lead mentor and develop a high-performing fraud operations team ensuring continuous improvement in skills and capabilities.
Risk Assessment: Conduct regular risk assessments to identify vulnerabilities and develop action plans to address potential fraud threats.
Collaboration: Work closely with cross-functional teams including IT legal compliance and delivery org to ensure a coordinated approach to fraud prevention.
Technology Utilization: Leverage advanced analytics machine learning and other technologies to enhance fraud detection and prevention capabilities.
Policy Development: Stay informed of industry trends regulatory changes and emerging risks to proactively adjust control strategies and practices. Establish and enforce policies and procedures related to fraud risk management ensuring compliance with industry standards and regulations.
Performance Monitoring: Develop key performance indicators (KPIs) and metrics to measure the effectiveness of fraud prevention strategies and adjust as necessary.
Incident Management: Oversee investigations of fraud incidents ensuring timely resolution and implementing measures to prevent recurrence.
Reporting: Provide regular reports to senior management on fraud trends risks and the effectiveness of fraud prevention strategies.
Training and Awareness: Develop and deliver training programs to raise awareness of fraud risks and promote a culture of integrity across the organization.
Required Qualifications:
Bachelors degree in finance business administration criminal justice or a related field; CFE preferred.
A minimum of 10 years of experience in fraud management operational controls risk management audit or a related leadership role.
Proven experience in fraud prevention detection and investigation preferably in a leadership role.
Strong understanding of fraud schemes detection technologies and regulatory requirements.
Strong leadership and team management skills with the ability to foster a culture of compliance and continuous improvement.
Preferred Qualifications:
Excellent analytical and problem-solving abilities with a focus on detail and accuracy.
Exceptional communication and interpersonal skills with the ability to effectively communicate complex control issues to diverse audiences.
Ability to work collaboratively in a fast-paced dynamic environment.
Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Toronto OntarioWorking Arrangement
Salary range is expected to be between
$105750.00 CAD - $190350.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Director
Employment Type
Full-Time
