Reinsurance Claims Operations Manager

Company:

Guy Carpenter

Description:

Guy Carpenter is the worlds premier reinsurance intermediary and strategic advisor to leading insurance and reinsurance organizations delivering integrated solutions through its industry-leading analytics and advisory services highly specialized product knowledge and trading relationships with reinsurance markets around the world.

Guy Carpenter is a brand of Marsh Carpenter is actively seeking qualified candidates for this role in Manila through a new Guy Carpenter business division to be established within Marsh Philippines.

Reinsurance Claims Operations Manager

What can you expect

• Strive to meet Key Performance Indicators (KPIs) and system tools to manage claims processes meet Service Level Agreements (SLAs) and deliver compliant efficient service.

• Ensure claims are processed on a timely basis and remind the cedant to submit Statement Of Accounts (SOAs) ensuring all contractual and warranty conditions are met.

• Collaborate with peers/markets on difficult or contentious reinsurance developments supporting and providing training mentoring and guidance within the team and/or department for all aspects of reinsurance service processing to assist with trouble shooting and to develop team resources.

• Establish and drive relationships with Brokers Clients and Markets to understand issues to resolve problems and queries and review working practices.

• Accountability to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.

• Manage a team of claims staff

We will count on you to:

• Review claims advice from client according to departmental procedures.

• Handle and review claims calculations as required.

• Work closely with treaty Treaty Accounting team on queries.

• Attend to queries from clients reinsurers and related parties.

• Assist in the resolution of claims issues.

• Ensure Processing Reinsurance Claims by team includes verifying claim documentation evaluating claim eligibility determining coverage parameters and calculating appropriate claim settlements.

• Ensure procedures and documentation are following Guy Carpenter Professional Standards.

• Perform other job-related duties as assigned.

What you need to have:

• Proven experience in Treaty Claims and has network with reinsurance markets.

• Excellent verbal and written communication skills.

• Proven ability to lead and/or set up teams.

• Dynamic team management experience.

• Deep reinsurance industry experience especially in Treaty Reinsurance is highly desirable.

• Curiosity and eagerness to learn.

• Proficiency in Microsoft Office.

• Positive attitude and adaptability in complex environments.

• Ability to work daytime in alignment with Asia time zones as this role covers Asia portfolio.

Why join our team:

• We help you be your best through professional development opportunities interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

• Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.

Guy Carpenter a business of Marsh McLennan (NYSE: MMC) is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.