Customer Service Representative
Share
Job Location:
Kimberly, ID - USA
Monthly Salary:
Not Disclosed
Posted on:
12-09-2025
Vacancies:
1 Vacancy
Job Summary
Summary
The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues coordinates closely with cross-functional teams and ensures a seamless customer experience.
Primary Duties & Responsibilities
Education & Experience
Required Skills / Abilities
Physical & Travel Requirements
L&M Corrugated Container Corporation is an equal opportunity employer.
The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues coordinates closely with cross-functional teams and ensures a seamless customer experience.
Primary Duties & Responsibilities
- Manage customer accounts including more complex orders and projects.
- Coordinate with Sales Design and Production teams to meet unique customer needs.
- Assist in resolving escalated customer concerns ensuring timely and effective solutions.
- Maintain accurate customer data and order histories within the system.
- Help identify opportunities for improving customer satisfaction and process efficiency.
- Process orders changes and cancellations accurately.
- Update customer account information and maintain accurate records.
- Resolve basic product or service issues and escalate complex cases as needed.
- Assist with general administrative tasks in the department.
- Perform all other duties as assigned.
Education & Experience
- High school diploma required; Associates degree preferred.
- 23 years of customer service experience preferably in manufacturing or corrugated packaging.
- Experience managing more complex customer accounts preferred.
Required Skills / Abilities
- Strong problem-solving and critical-thinking abilities.
- Proficiency with Microsoft Office and customer service systems.
- Excellent communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and accuracy.
Physical & Travel Requirements
- Prolonged periods of sitting and computer use.
- Occasional lifting up to 15 pounds.
- No travel required.
L&M Corrugated Container Corporation is an equal opportunity employer.
Required Experience:
Manager
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
L&M Corrugated Container converts more than 20 million sq. ft. of corrugated packaging monthly with 85 trained employees who are passionate about packaging.
