Account Services Coordinator Full Time Days

This is a remote position however the Account Service Coordinator will be expected to travel to client sites in and around: Willowbrook Orland Park Evergreen Park Mokena Herscher Hinsdale Joliet Kankakee Olympia Fields Oaklawn and Palos Heights.

The HealthLab Account Service Coordinator reflects the mission vision and values of NM adheres to the organizations Code of Ethics and Corporate Compliance Program and complies with all relevant policies procedures guidelines and all other regulatory and accreditation standards.

• This position will serve as the Sales/Client support liaison both in-house and out in the field this role the Account Services Coordinator will maintain relationship management responsibility while executing new project startups and assisting with the on-boarding process supporting both the Sales & Client piece. Identify prioritize and oversee day-to-day service needs specific to a client office.  This position will establish and maintain customer relationships with key operating and clinical leaders both in person and via telephone communication. Effective coordination across NMHC teams will be essential to meeting entity needs and customer expectations. This position is responsible for recognizing trends in clients offices and facilitating re-education alongside the sales/service and phlebotomy teams. Ongoing and effective communication of all issues including a required escalation of outstanding issues and status updates are expected. This position will require travel to client offices 3-5 days a week.

Responsibilities:

• Provide a high level of customer service both internally and externally.
• Ongoing support of our teams and the overall business including various pricing projects and special requests.
• Act as a liaison between the client sales team main lab supply courier LIS client services and billing.
• Provide ideas and suggestions to increase efficiencies not only in regards to client office but also internal processes.
• Responsible for on-boarding new account startups from start to completion working alongside the sales rep and key personnel in the client office.
• Ability to effectively work with HealthLab internal operations along with new clients to resource prioritized initiatives and escalate as necessary
• Responsible for on-going management of p-file trends and deliver improvement measures
• Attend meetings as needed to review client dashboards/issue tracking and communicate accordingly
• Participate / Coordinate end user testing/acceptance of system changes and modifications with client interfaces along with sales.
• Problem solves application and workflow issues and works through barriers to achieve results by collaborating effectively with operations
• Serves as an expert in process improvement in assisting end users and operational leaders in effective workflow design supported by decision support tools
• Conduct ongoing on-site visits to client accounts to initiate and form relationships in an effort to retain client relationships.
• Attend on site meetings as required.
• This position will require a high level of organization time management and problem resolution.

Qualifications :

Required:

• Minimum of 1-3 years of customer service experience.
• Recent college graduates are encouraged to apply.
• Bachelors degree.

Preferred:

• MLT or equivalent lab work experience.
• CERT MLT

Additional Information :

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age sex race color religion national origin gender identity veteran status disability sexual orientation or any other protected status.

If we offer you a job we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical emotional and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.