Threat Advisor

What are we looking for

We are looking for an experienced threat detection and response practitioner to serve as a trusted partner for our Managed Detection & Response (MDR) customers. Youll work closely with your assigned customers throughout their journey from initial onboarding through ongoing service delivery. Youll leverage your expertise in threat detection and response to advise and support your customers on a wide range of topics from endpoint protection to threat detection incident response and recovery.

What will you do

• Take full responsibility for the MDR service delivered to your assigned customers.
• Serve as a key member of the account team for all assigned customers partnering with their Customer Success Manager sales representative and Technical Account Manager on all customer issues and initiatives.

• Initial engagement with assigned customers:
• Provide an overview of the MDR service including service scope deliverables and standard operating procedures.
• Advise them on the configuration of the Singularity Platform (including endpoint protection policies and integrations with third party security technologies) to maximize the effectiveness of the MDR service.
• Partner with them on defining and configuring their MDR escalation and response policies.
• Document details about the customers environment escalation procedures or any other details that will assist the global MDR team in more effectively delivering our service.
• Regular ongoing engagement with assigned customers:
• Review MDR operational metrics trends and key findings.
• Brief customers on significant emerging threats including actions that SentinelOne is taking to protect them additional recommended actions for their team and any specific findings in their environment.
• Discuss outstanding questions or issues.
• Review recommended corrective actions to improve the customers security posture and reduce risk.
• Lead or support additional customer briefings meetings and on-site visits as required.
  
  
• Provide similar support to organizations evaluating SentinelOne MDR services during Proof of Concept engagements (POCs).
• Stay closely connected with MDR operations and the threat landscape by working closely with MDR analysts investigators and engineers including periodic shadow days and rotations into these roles.
• Capture feedback from customers and prospects and share it with internal stakeholders to drive continuous service improvement.
• Represent SentinelOne MDR services at company events and conferences.

What experience and knowledge should you bring

• Prior experience as a security operations practitioner with a focus on one or more of the following areas: SOC operations security monitoring incident investigation and response malware analysis threat hunting and threat intelligence.
• Strong background in security operations incident response or threat intelligence.
• A passion for cybersecurity and an unwavering commitment to protecting your customers from cyber attacks.
• An understanding of the current threat landscape including widely used attacker TTPs and prominent threat actor groups.
• Outstanding written and verbal communication skills.
• Experience in handling complex customer escalations effectively managing customer communications and collaborating with internal teams to drive issues to resolution.

Why us

At SentinelOne youll join a fast-paced international Managed Detection and Response team focused on driving real impact. Youll work with talented colleagues from around the world and develop your skills in a dynamic innovative environment. We offer strong career growth opportunities excellent training and a fun collaborative culture.

We also provide a range of benefits to support your success including:

• Restricted Stock Units (RSUs) and participation in our Employee Stock Purchase Program
• Comprehensive medical care as well as life and disability insurance
• PPK at the highest employer contribution of 4%
• Wellness and WFH allowances to support your everyday needs
• Flexible Time Off policy to recharge when you need it
• Choice of a high-end MacBook or Windows laptop plus home office setup support
• An additional Volunteering Day off each year and 4 Wellness Days for self-care and mental health
• Global gender-neutral parental leave and grandparent leave for lifes important moments
• Access to a confidential Employee Assistance Program offering mental health support
• Full access to LinkedIn Learning a leading platform for professional development
• Full access to Wellness Coach a mental well-being and fitness app
• Opportunities to connect and grow through our Company Inclusion Networks and Mentor Program

Required Experience:

Unclear Seniority