Site Reliability Engineer

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Site Reliability Engineer (SRE)

About your role:
At Fiserv we power money movement and commerce for thousands of financial institutions and businesses. As a Site Reliability Engineer you will ensure the reliability availability and performance of missioncritical applications by building scalable systems robust automation and datadriven operations. You will collaborate across development and infrastructure teams to deliver resilient services that align with the way people live and work today.

What youll do:

• Design and implement solutions that improve application reliability scalability and performance.
• Build and maintain monitoring alerting and telemetry to enable proactive incident detection and swift resolution.
• Lead incident response conduct root cause analysis and drive measurable postmortem improvements.
• Automate operational workflows using scripting and configuration management tools.
• Analyze capacity and performance trends to forecast demand and optimize cost.
• Partner with development and infrastructure teams to embed operability resilience and security in application designs.
• Support safe deployments via CI/CD pipelines change control and release governance.
• Maintain clear runbooks architecture diagrams and operational documentation.

Experience youll need to have:

• 6 years of experience in Kubernetes and containerized application operations (e.g. EKS AKS GKE) including cluster scaling networking and workload orchestration.
• 6 years of experience in public cloud platforms (AWS Azure or GCP) across compute storage networking IAM and cost optimization.
• 6 years of experience in observability/APM and log analytics using tools such as Dynatrace Splunk Prometheus Grafana Datadog and ExtraHop.
• 6 years of experience in implementing security and compliance controls in regulated environments (e.g. PCI DSS SOC 2) including secrets management and vulnerability remediation.
• 5 years of experience in Infrastructure as Code (Terraform CloudFormation Ansible) for provisioning and configuration management.
• 5 years of experience in CI/CD pipeline engineering using Jenkins GitLab CI GitHub Actions or Azure DevOps.
• 5 years of experience in scripting and automation using Bash PowerShell and Python.
• 4 years of equivalent combination of educational background related experience and/or military experience

Experience that would be great to have:

• Certifications such as AWS Certified SysOps Administrator AWS DevOps Engineer Google Professional Cloud DevOps Engineer or Certified Kubernetes Administrator (CKA).
• Experience with Premier applications IBM iSeries and/or Unisys systems in enterprise environments.
• Handson database performance tuning and operations (Oracle SQL Server PostgreSQL).
• Advanced incident command leadership and stakeholder communication during major incidents.
• Experience with ITIL/ServiceNow change problem and configuration management processes.

Important information about this role:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and lead to stronger productivity.
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.
• This is a full-time direct-hire position and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. Fiserv and certain affiliated companies are federal state and/or local government contractors. Should this position support a Federal Government contract now or in the future the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.