Apprenticeship â First Level IT Support (mfd) â Belgium (Remote)
Apprenticeship â First Level IT Support (mfd) â Belgium (Remote)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsabilities
- Assist the client with first level support
- Provide support for computer systems in case of hardware and software incidents
- Provide support of inventory units (monitors local printers local scanners and notebook
- docking stations) as well as support for local network printer systems
- Receive materials and spare parts inventory prepare for installation install and ensure
- feedback to customers
- Always demonstrate excellent customer service
Qualifications :
Technical/Business Skills
- Good technical knowledge of workplace environment and end-user services: Windows environment O365 Mobile services Mail services Collaboration tools MS TEAMS etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards KPIs)
- Monitoring and improvement of procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request processing (ITIL ticket tracking)
- IT Support experience in a large enterprise environment ( 400 users)
Essential experience/skills
- Attitude for providing positive customer service interpersonal skills sense of service listening and analytical skills team spirit
- Motivation and real desire to improve and learn
- Organized able to work independently pragmatic and hands-on approach
- Spoken languages: English (fluent) AND Dutch (fluent)
Additional Information :
- Location: based in Belgium remote
- Workload: 5 days per week
All our positions are open to people with disabilities
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Baan
- English Language
- Ideas
- Access
- Games
- Application Management
