Temporary Care Connect Specialist

El Segundo, CA - USA

Monthly Salary: Not Disclosed

Posted on: 12-09-2025

Vacancies: 1 Vacancy

Job Summary

WHO WE ARE:

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at.

WHO YOU ARE:

You are apassionate and performance-driventeam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies:

In the spirit ofOwn(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience:24 Hour Home Care: Glassdoor Page

Sound interestingRead on for more details!

THE ROLE:

Role Summary
The Care Connect Specialist manages member and caregiver services within the CareConnect service line under the Community Supports Division. This role focuses on building strong relationships coordinating caregiver matches and ensuring seamless service delivery. Through proactive outreach problem-solving and cross-team collaboration the Specialist enhances the experience of both members and caregivers while ensuring accuracy compliance and meaningful impact for the people we serve.

Primary Responsibilities

Serve as the primary liaison for members and caregivers guiding referrals through admissions and ensuring successful matches.
Maintain an accurate caregiver registry including roster updates documentation and activity tracking.
Conduct outreach and provide timely support when members report caregiver unresponsiveness or scheduling needs.
Deliver responsive assistance to members and caregivers through phone chat text and email striving for one-call resolution.
Monitor utilization analyze engagement trends and identify opportunities to reduce referral-to-service time and improve outcomes.
Document and manage all member caregiver and service activity information in Salesforce ensuring compliance with HIPAA and company standards.
Collaborate with managers and teams to meet goals and contribute to the overall success of the CareConnect model.

This is a hybrid position coming into the El Segundo office 1x per week.

Please note that this is a temporary 6 month position (possibility for temp to hire conversion)

WHAT YOU BRING TO THE TABLE:

Skills

Strong verbal and written communication; able to build rapport and engage effectively with diverse audiences
Problem-solving and analytical skills to identify trends and develop solutions
Attention to detail and accuracy in managing rosters and documentation
Time management and organizational ability in fast-paced environments
Proficiency with Microsoft Office and Salesforce; comfortable with multiple communication platforms
Goal-oriented mindset with proven ability to meet or exceed performance targets
Collaborative positive and solution-oriented approach to supporting members caregivers and team success

Qualifications

13 years of experience in client services fulfillment operations or customer service
Bilingual Spanish preferred

WHAT WE BRING TO THE TABLE:

Learn more about 24 Hour Home Cares benefits for temporary employees here!

_{24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.}

_{Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.}

_{Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.}

_{Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.}

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_{By Web: Phone:}

For California applicants: by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position:

$26.04$28.07 USD

Required Experience:

WHO WE ARE:24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabil...