IT Support Specialist

The Digital Modernization Sector has an exciting career opportunity for an IT Support Specialist to support the US Space Forces Space Systems Command (SSC) Operational Command and Control Acquisition Delta known as Kobayashi-Maru located in Colorado Springs CO. This role is instrumental in providing customer-facing support for direct support personnel. This support shall include providing technical support and assistance to end users managing IT assets and inventory and overseeing various IT-related administrative tasks.

Primary Responsibilities:

Asset and Inventory Management:

• Oversee the tracking assignment and maintenance of IT assets including computers peripherals software licenses and other technology equipment.
• Maintain accurate records of asset inventories including updates on lifecycle status repairs and disposals.
• Ensure the timely procurement and distribution of new IT equipment based on user needs.
• Conduct regular audits to ensure compliance with asset management protocols.

Account Provisioning:

• Manage user account creation modifications and deactivations across various systems and applications.
• Utilize Active Directory for (account creation group policies password resets).
• Ensure the appropriate permissions and access levels are granted to users based on job roles and security policies.
• Assist with troubleshooting login issues and account access requests.

Onboarding and Documentation Management:

• Coordinate the collection and management of onboarding documents for new employees including the completion of Form DD 2875 CAC card issuance and elevated account token management.
• Ensure all required documentation for system access and security compliance is completed verified and filed appropriately.
• Facilitate timely provisioning of necessary access for new hires to ensure smooth onboarding.

Basic Networking Tasks:

• Provide support for basic networking tasks including troubleshooting network connectivity issues setting up network devices and performing basic network configurations.
• Assist with VPN configurations and user network setup.
• Support basic troubleshooting of network-related issues affecting user productivity.

Trillo Board Management:

• Administer and manage the Trillo board for IT-related requests ensuring that tasks are prioritized tracked and completed in a timely manner.
• Collaborate with the team to monitor progress on open tasks communicate updates and ensure proper documentation of all IT-related activities in the Trillo board.
• Create assign and track tickets for IT service requests and ensure resolution within established service level agreements (SLAs).

Basic Requirements:

• Requires BS and 4 years of prior relevant experience or Masters with 2 years of prior relevant experience additional years of experience will be accepted in lieu of a degree.
• IAT Level II level SECCE certification or higher
• Proven hands-on experience in an IT support or helpdesk role preferably in an enterprise environment.
• Strong understanding of IT asset management provisioning tools and user account lifecycle management.
• Familiarity with networking concepts including TCP/IP DNS DHCP VPN and basic network configurations.
• Experience with the Trillo board or similar project management tools is a plus.
• Knowledge of security protocols related to account provisioning including CAC request process and elevated account tokens.
• Strong communication skills and the ability to work effectively with both technical and non-technical team members.
• Detail-oriented with excellent organizational and time management skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• US Citizen with final DoD Secret Clearance.

Preferred Qualifications:

• Familiarity with government security requirements.
• Experience working with industry standard ITSM such as Jira or Service Now.
• Experience working with Confluence collaboration tool and document repository application.

At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.

If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.