Product Support Specialist IV
Product Support Specialist IV
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Salary Not Disclosed
1 Vacancy
Job Description
Become the Voice of Innovation at 5th Axis
At 5th Axis were global leaders in precision machining automated production and turnkey manufacturing solutions. From workholding systems to zero-point technologywe design build and deliver it all. We dont just make products; we empower machinists and manufacturers worldwide.
If youre passionate about solving technical challenges love helping people and want to be part of a team thats shaping the future of advanced manufacturing we want you here.
Be the Expert Behind the Experience
Are you energized by helping others succeed Do you enjoy troubleshooting teaching and making complex machining challenges easier for customers As a Product Support Specialist youll be the first point of contact for machinists engineers and partners who rely on our products every day.
Youll combine your CNC machining know-how with customer-first service to provide technical support guide product selection and make sure every interaction reflects the 5th Axis standard of excellence.
What Youll Do Here
Provide hands-on technical support for workholding products zero-point systems and related accessories.
Troubleshoot customer machining issues and escalate complex cases to engineering when needed.
Respond to inquiries via phone email and other platformsalways with professionalism.
Assist with order entry RMAs shipping coordination and replacement parts.
Document interactions issues and solutions in CRM and ERP systems (Epicor Salesforce preferred).
Deliver training and product knowledge to customers.
Share feedback with internal teams to drive continuous product and service improvements.
What Youll Bring
3 years as a CNC operator setup machinist or similar technical role.
Strong knowledge of 3 4 and 5-axis machining centers workholding and zero-point systems.
Excellent communication skillsyou can explain technical concepts clearly.
Familiarity with ERP and CRM platforms (Epicor and Salesforce a plus).
Highly organized detail-focused and able to juggle multiple priorities.
Bilingual (English/Spanish) is a plus but not required.
High school diploma or equivalent required; technical degree certificate or apprenticeship preferred.
Why Youll Love Working With Us
Competitive salary performance-based bonuses
100% company-paid medical & dental premiums
Company-paid life & disability insurance
401(k) with 4% match
Generous PTO paid holidays
Real opportunities for career growth and advancement (90% of our managers started here!)
Supportive non-corporate culture where your ideas matter
Fun and meaningful team events
Ready to Build Customer Success With Us
This isnt just a support roleits your chance to be the bridge between world-class products and the people who use them. If youre ready to apply your technical skills in a customer-facing role with real impact this is where your future takes off.
Apply today and lets build it togetherwith 5th Axis.
5th Axis is proud to be an equal opportunity employer. We celebrate diversity value unique perspectives and believe everyone has the power to make an impact. If you need accommodations during the application or interview process email us at .
Required Experience:
Unclear Seniority
Employment Type
Full Time
