Senior Salesforce Developer (Enterprise Supervising Technology Analyst)

Our diverse and inclusive workforce of more than 7000 employees play a key role in the success of San José the heart of the Silicon Valley. All City of San José employees work together as one team to make San José a vibrant innovative and desirable place to live and work.Visithere to learn more about our One Team Leadership Values and Expectations including quality and excellent customer service and hereto learn more about San José.

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age race color religion sex national origin sexual orientation disability veteran statusor any other consideration made unlawful under any federal state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us at 711 (TTY) or via email at .

The City of San José innovates to provide exceptional civic services using advanced technologies to help our community thrive.

As one of the largest cities in the nation the City manages a large set of services and assets and operates on a budget of $5.6 billion with approximately 7000 employees serving about 1 million residents and 60000 businesses in the heart of Silicon Valley.

The Information Technology Departments (ITD) mission is to enrich the quality of life in San José through innovation collaboration and engagement. ITD enables that mission through business and infrastructure systems cybersecurity data management and analysis responsible use of Artificial Intelligence (AI) productivity and collaboration tools the San José 311 resident experience platform data equity and privacy programs and strategic planning. San José is powered by truly great people a robust technology environment and a strong sense of purpose.

The IT department is a leader in innovation embracing cutting-edge technologies and pioneering solutions to enhance efficiency and quality of life in San José. As part of this effort the City leads a national initiative for AI through the GovAI Coalition which was established to give local governments a voice in shaping the future of AI ensuring it is developed responsibly for the public good.

Promoting the Citys commitment to equity and inclusion we believe that all members of the community regardless of background have access to the tools and resources needed to thrive in the digital age. San José is in the heart of Silicon Valley which boasts a rich history in technology education and agriculture. Over half of San José residents speak a language other than English at home highlighting the importance of language accessibility in all City services. By fostering inclusivity promoting digital literacy and building accessible platforms we are advancing technology while creating a more equitable future for everyone.

At the City of San José we promote work-life alignment and a focus on growth to bring out the best in our people. Come join us in making San José the most vibrant equitable sustainable and innovative city in the nation! Visit the Information Technology Departments website to learn about our culture vision leadership and innovative initiatives.

This position will remain open until filled and applications will be reviewed continuously. The next application review date is Thursday November 6 2025. However we encourage applicants to apply as soon as possible as this recruitment may close at any time.

The City of San José is hiring for a Senior Salesforce Developer (Enterprise Supervising Technology Analyst) for the Information Technology Department (ITD). The purpose of the position is to support the Citys two-year program to expand San José 311s internal capacity for coding and customer service. The Senior Salesforce Developer will provide the technical support necessary to focus on digital service delivery analysis and improvement as well as the development of new services that bridge access language and ease of use barriers disproportionately experienced by underserved portions of our community.

Key duties may include but are not limited to:

Salary Information:The final candidates qualifications and experience shall determine the actual addition to the starting salary employees in the Enterprise Supervising Technology Analyst (ESTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $148118.88 $180463.92

The ESTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

Please note that the Senior Salesforce Developer (Enterprise Supervising Technology Analyst) position is currently eligible for a hybrid telework schedule (32 hours onsite 8 hours remote). The schedule for working remotely and onsite is subject to change.

Education and Experience: A Bachelors Degree from an accredited college or university in a relevant field AND four (4) years of progressively responsible professional/journey level experience of which at least two (2) years of experience include lead technical work in development implementation and maintenance of electronic business systems/solutions or application development and/or support.

Acceptable Substitution:

• Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis up to two (2) years.
• Completion of a Masters Degree in a relevant field from an accredited college or university may be substituted for one (1) year of the required two (2) years of experience which includes lead technical work in development implementation and maintenance of electronic business systems/solutions or application development and/or support.

Required Licensing (such as drivers license certifications etc.):

• Possession of a valid State of California drivers license may be required.
• Certification as a Microsoft Certified Systems Engineer (MCSE) or equivalent certification from a professional organization acceptable to the City of San Jose may be required.

The ideal candidates will possess the following competencies as demonstrated in past and current employment history. Desirable competencies for this position include:

Job Expertise Demonstrates knowledge of and experience with applicable professional/technical principles and practices Citywide and departmental procedures/policies and federal and state rules and regulations.

• Experience in administration configuration development implementation Apex/Lighting and support with Salesforce (SFDC) platform.
• Experience working with Dialog Flow in Salesforce customization Security Access Workflow Approvals Data Validation data utilities analytics and support activities.
• Experience in SFDC using Lightning Web Components Apex Language Visual Force Pages Classes Triggers Indexes Locks Web Services Components Tabs Apex Web Services Custom Objects Reports Analytic Snapshots and Dashboards Profiles Creating Roles Page Layouts Org-Wide default Sharing Rules and Workflows.
• Experience in Lighting Process builder flows Connect API Chatter and quick Actions.
• Experience in Trigger Framework Recursive Trigger and VF Remoting.
• Experience in using and managing version source control systems such as GitHub.
• Knowledge of programming concepts coding practices and troubleshooting procedures including but not limited to system support system maintenance and assisting with software implementation.
• Experience in script languages like XML CSS JSP and WSDL.
• Knowledge in implementing Integration with MuleSoft.
• Knowledge of implementing ESRI Maps in Salesforce Lightning pages is highly desirable.
• Experience gathering and documenting technical requirements to address bug fixes and develop enhancements or new functionality.

Leadership Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment allowing others to learn from mistakes; provides motivational supports and direction.

Project Management Ensures support for projects and implements agency goals and strategic objectives.

Planning Acts to align own units goals with the strategic direction of the organization; Defines tasks and milestones to achieve objectives while ensuring the optimal use of resources to meet those objectives.

Problem Solving Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Analytical Thinking Approaching a problem or situation by using a logical systematic sequential approach.

Teamwork and Interpersonal Skills Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills.

Communication Skills Effectively conveys information and expresses thoughts and facts clearly orally and in writing; demonstrates effective use of listening skills; displays openness to other peoples ideas and thoughts.

Selection Process:

The selection process will consist of an evaluation of the applicants training and experience based on the application and responses to all the job-specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

If you have questions about the duties of these positions the selection or hiring processes please contact Tram Nguyen at .

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses.

Please note that applications are currently not acceptedthrough CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this or other divisions or departments. If you are interested in employment in this classification you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION please email and we will research the status of your application.

AI and the Hiring Process

We recognize that Artificial Intelligence (AI) is becoming part of daily life and can be avaluable tool for learning research and professional growth. We encouragecandidates to use AI responsibly as a support in preparing application materials liveassessments and interviews. Howeverwe value authenticity accuracy and truthfulness.Application responses and interview answers must reflect your ownknowledge skills and experiences. While AI can supplement preparation it cannotreplace the originality and judgment we look for in our employees. This ensuresfairnesstransparency and equityfor all applicants in the hiring process.