Customer Service / Executive Assistant -
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service / Executive Assistant
Salary: $1800 $2200 USD/month (depending on experience; mid-level) Monthly salary via Deel/Multiplier/Wise
Working hours: Eastern Time (8:30 AM 4:30 PM ET strict coverage)
Benefits: Potential for limited paid leave and KPI/bonus structure
Location: Remote (South Africa / Latin America preferred)
Employment Model: Direct Hire Full Time Independent Contractor
Start Date: ASAP
About the Company
We deliver accredited medical continuing education both online and at live conferences. Our mission is to make learning efficient engaging and actionable for medical professionals. After a recent transition we are rebuilding a lean accountable team ready to execute at a high level.
Role Overview
This is a hybrid Customer Service Executive Assistant role designed for a proactive Swiss Army Knife operator who thrives on variety responsibility and clear outcomes. You ll cover frontline customer service assist the COO directly and ensure smooth operational execution during our busiest season.
Key Responsibilities
Customer Service: Handle phones inbox triage and customer inquiries; resolve within SOPs and escalate only when necessary.
E-Commerce / Admin Support: Process orders confirmations refunds and exchanges. Maintain accurate records.
Executive Support: Manage COO calendar coordinate internal follow-ups and liaise with vendors/partners.
Documentation & SOPs: Follow existing procedures while proposing improvements for efficiency (EOS mindset).
Q4 Surge Support: Help manage doubled call and shipping volume during peak season.
Required Skills & Experience
Strong confident phone presence and frontline CS experience.
Proficient in Google Suite and basic e-commerce/admin platforms.
Accurate data entry and ticketing/chat support familiarity.
Ability to learn systems quickly and apply SOPs consistently.
Bonus: Experience with light shipping/fulfillment coordination.
Soft Skills
Strong accountability: own outcomes close loops no excuses.
Yes if not No because mindset.
Calm under pressure; able to multitask effectively.
Reliable punctual and single-job focused during ET hours.
Clear communication and respectful pushback when needed.
Salary: $1800 $2200 USD/month (depending on experience; mid-level) Monthly salary via Deel/Multiplier/Wise
Working hours: Eastern Time (8:30 AM 4:30 PM ET strict coverage)
Benefits: Potential for limited paid leave and KPI/bonus structure
Location: Remote (South Africa / Latin America preferred)
Employment Model: Direct Hire Full Time Independent Contractor
Start Date: ASAP
About the Company
We deliver accredited medical continuing education both online and at live conferences. Our mission is to make learning efficient engaging and actionable for medical professionals. After a recent transition we are rebuilding a lean accountable team ready to execute at a high level.
Role Overview
This is a hybrid Customer Service Executive Assistant role designed for a proactive Swiss Army Knife operator who thrives on variety responsibility and clear outcomes. You ll cover frontline customer service assist the COO directly and ensure smooth operational execution during our busiest season.
Key Responsibilities
Customer Service: Handle phones inbox triage and customer inquiries; resolve within SOPs and escalate only when necessary.
E-Commerce / Admin Support: Process orders confirmations refunds and exchanges. Maintain accurate records.
Executive Support: Manage COO calendar coordinate internal follow-ups and liaise with vendors/partners.
Documentation & SOPs: Follow existing procedures while proposing improvements for efficiency (EOS mindset).
Q4 Surge Support: Help manage doubled call and shipping volume during peak season.
Required Skills & Experience
Strong confident phone presence and frontline CS experience.
Proficient in Google Suite and basic e-commerce/admin platforms.
Accurate data entry and ticketing/chat support familiarity.
Ability to learn systems quickly and apply SOPs consistently.
Bonus: Experience with light shipping/fulfillment coordination.
Soft Skills
Strong accountability: own outcomes close loops no excuses.
Yes if not No because mindset.
Calm under pressure; able to multitask effectively.
Reliable punctual and single-job focused during ET hours.
Clear communication and respectful pushback when needed.
Key Skills
- EAM
- Electrical Controls
- Cyber Security
- Business Administration
- Corporate Marketing
