Customer Service E-Commerce Coordinator (m/f/x)

Work In Progress Textilhandels GmbH

Job Location:

Weil am Rhein - Germany

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Your Responsibilities

Giving information and resolving our end customer complaints via phone email or social media
Assist with placement of orders refunds exchanges quality issues cancelations and other queries
Advice on product questions
Maintaining customer data
Contact with carriers

Your Profile

Completed commercial education
Experience in customer service advantageous
Good MS Office knowledge
High customer empathy enthusiasm and good communication skills
Excellent skills in English Italian and/or Spanish (written and spoken)
Affinity for the online and fashion market

Your ResponsibilitiesGiving information and resolving our end customer complaints via phone email or social mediaAssist with placement of orders refunds exchanges quality issues cancelations and other queriesAdvice on product questionsMaintaining customer dataContact with carriersYour ProfileComplet...