IT Help Desk

San Antonio - USA

Monthly Salary: Not Disclosed

Posted on: 11-09-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation
And issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities

Image and deploy hardware/software for new hires and acquisitions.
Recover and re-image existing hardware for re-deployment.
Follow all escalation procedures according to service level agreement
Use remote control tool to assist end users when needed
Provide an accurate record of each call in incident management tracking tool
Anticipate customer needs and proactively identifies solutions
Plan prioritize organize and complete work to meet established objectives

Skills Must have

ITIL
Service Desk ITSM
Hardware Deploy and Maintenance
Troubleshoot

Job Description As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation And issue resolution to internal and external customers which may include users of all types and skill levels. Responsibilities Image and deploy hardware/software for new hi...