Customer Happiness Team Member

About Instacart

Instacart is a fast-growing grocery delivery startup with incredibly high standards for everything we do - including how we treat our customers. Thats why were looking to expand our world class Customer Happiness team. Were looking for someone who cares just as much about excellence in customer service as we do.

As a member of our Customer Happiness team you will build and maintain trust with our customers. Youll help troubleshoot and resolve issues quickly. Youll use problem-solving and extremely refined communication skills to insure that Instacart customers know how much we care about them. Youll look for solutions to problems proactivelyand reach out to customers about potential issues before they even occur. Youll help us to refine and build new tools for providing excellent customer service more efficiently.

Key Qualifications:

• Strong communication and problem solving skills
• Desire to take ownership of issues and bring them to completion
• Constantly driven by a sense of urgency
• Ability to handle multiple issues at once and respond to customer inquiries quickly
• Exceptional time management skills and ability to make decisions quickly
• Desire to become the face of Instacart to our users
• Proactivity. Always looking for new ways to make our service better

Requirements:

• You have a passion for and experience with email IM and phone-based customer service
• You have a flexible schedule including availability during nights and weekends
• You are located in San Francisco and can work from our office in South Park
• Optional/Preferred: Previous experience at a fast growing startup

The Job:

• Join us as a part-time or full-time team member.
• Enjoy working with a passionate focused team on new and interesting challenges that change rapidly
• Compensation depending on experience

To Apply:

Describe your practical experience with customer service. Explain the tools youve used the methods youve used to communicated with customers and your philosophy on customer service. Explain briefly why youre qualified for and excited about this position. Include a link to your LinkedIn profile and any other online profile that is relevant. Attach a resume in PDF form.