Telecommunications Operator Onsite Per Diem
Share
Job Location:
Somerville, NJ - USA
Hourly Salary:
$ 17 - 22
Posted on:
11-09-2025
Vacancies:
1 Vacancy
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
On-site location in Somerville MA.
Job Summary
The Operator provides services to a 24x7 call center. The Operator receives and manages several types of incoming calls including calls to the main hospital number calls for patient information pages code calls and answering service calls. The ideal candidate is able to move easily between calls treating every caller as a welcome guest.Manages incoming and outgoing calls in an expedient efficient and courteous manner using the prescribed phraseology.
Processes requests for paging and retrieval of pages efficiently and accurately. Changes the current paging status as requested by the holder of the pager.
Issues new replacement and loaner pagers as well as returns and deletes pagers from the Mass General Brigham paging system including updates to the telephone directory and paging databases.
Understands the various codes and the procedures for their activation. Codes include: medical fire internal and external disasters and other emergencies often of a life-threatening nature.
Responds to all telephone inquiries for patient information which may include handling confidential information.
Responds to requests from staff regarding department on-call schedules.
Handles answering service calls in an efficient and courteous manner using prescribed guidelines.
Escalates unusual or difficult problems with callers telephones pagers or answering services to the Supervisor.
May be required to perform responsibilities at multiple locations based on need and situation.
Other duties as assigned.
Qualifications
Qualifications
- High school diploma or equivalent.
- Able to type 35 wpm and knowledge of popular MS Windows software applications.
- Phone-based customer service and/or call center experience required; experience in a hospital or medical environment preferred.
- Knowledge of medical terminology preferred.
- A combination of education and experience may be substituted for requirements.
Skills for Succes
- Multi-tasking and toggling between multiple screens and software solutions.
- Good interpersonal and telephone skills.
- Ability to thrive in a fast-paced healthcare environment.
- Able to work independently and be highly motivated.
- Excellent spelling and grammar skills. Must have strong comprehension skills clear concise communication abilities and exceptional verbal communication
Additional Job Details (if applicable)
Shifts required: Sat/Sun 9 AM - 5:30 PM EST
On-site location in Somerville MA.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$17.36 - $22.34/HourlyGrade
1EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Key Skills
- Experience Working With Students
- Google Docs
- Organizational skills
- Classroom Experience
- Data Collection
- Materials Handling
- Workers' Compensation Law
- OSHA
- Special Operations
- Team Management
- Experience with Children
- Supervising Experience
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
