Guest Arrival Expert - Luggage Porter
Guest Arrival Expert - Luggage Porter
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Job Description
Guest Arrival Expert - Luggage Porter
Position Summary
First impressions are everything. When guests arrive at our hotels we want that impression to be memorable. The same goes for departures. When guests leave we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs addressing guest requests completing reports or sharing the highlights of the local area the Guest Arrival Expert makes transactions feel like part of the experience.
Responsibilities:Heres what your journey with us entails
- Addressing guests service needs in a professional positive and timely manner.
- Welcoming and acknowledging each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
- Providing assistance to individuals with disabilities including assisting visually hearing or physically impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).
- Anticipating guests service needs including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Engaging guests in conversation regarding their stay property services and area attractions/offerings.
- Assisting other associates to ensure proper coverage and prompt guest service.
- Tagging storing and retrieving luggage from luggage storage providing guests with proper claim tickets for their luggage.
- Continually expanding knowledge of local attractions popular culture and consumer brands relevant for hotel guests.
- Staying up to date on the local area including unique attributes happenings and offerings so that you are prepared to provide specific recommendations for guests.
- Building and using personal and professional resources to offer unique recommendations.
- Communicating recommendations in a way that builds excitement and interest among guests and associates.
Qualifications:
Previous experience in a similar role is preferred.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- License or Certification: None
In return for your hard work we give you
- Discounted accommodation at Marriott properties across the globe
- Discounts at Marriott F&B outlets across the globe
- Free uniform & dry-cleaning service.
- Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
- Employee Assistance Program
- Training and Development opportunities
Apply now!
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Employment Type
Full-Time
