Customer Service Representative - Temporary Staffing (SBTS)

About the City:
As a future member of our team youll be joining a city with deep roots cultural diversity and exciting momentum. Located in the heart of Southern Californias Inland Empire San Bernardino is the county seat and largest city in San Bernardino County home to more than 222000 residents. Its rich history shaped by Native American Mexican and Spanish influences continues to inspire the citys evolving identity.

SanBernardino offers access to major transit corridors natural beauty and a wide range of housing and lifestyle options. Its a place where public service careers are supported by a strong sense of community and purpose and where motivated professionals can grow contribute and be part of something meaningful.

As a representative of the City Clerks Office you will play an important role in ensuring residents receive timely and reliable service while maintaining confidentiality and accuracy in all records and transactions. This temporary position offers a unique opportunity to contribute to the daily operations of local government and gain valuable experience in a public service environment.

The Ideal Candidate:
The ideal candidate is a detail-oriented and approachable professional who thrives in a public-facing role. They are comfortable interacting with diverse community members managing multiple tasks at once and handling sensitive information with care. Successful candidates will demonstrate:

• Strong communication and customer service skills both in person and over the phone.

• The ability to stay calm and professional in busy or sensitive situations.

• Attention to detail when reviewing documents and processing records.

• Familiarity with office practices such as filing data entry and recordkeeping.

• Integrity and discretion when working with confidential or official documents.

• A willingness to learn and adapt to the unique functions of the City Clerks Office.

• Greeting and assisting residents with passport applications and inquiries.

• Reviewing documents for accuracy and completeness.

• Processing official City documents and notarizing records as required.

• Answering phones and responding to emails with professionalism and clarity.

• Providing information about City Clerk services policies and procedures.

• Logging and routing claims applications or public records requests.

• Supporting office operations such as mail handling scheduling and recordkeeping.

Every day brings an opportunity to connect with the community ensure accuracy in important processes and contribute to the smooth operation of the City Clerks Office.

Education Training and Experience:
HighSchool Diploma or G.E.D.; and two (2) years of progressively responsible customer service experience; or an equivalent combination of education training and experience.

Licenses; Certificates; Special Requirements:
A valid State drivers license is required; certain assignments require the ability to obtain certification as a Registered Passport Agent and a notary license.

Desirable:
Experience working in a public sector agency government office or City Clerks Office is highly desirable. Familiarity with municipal processes such as passport services public records requests claims processing or notarization procedures is a plus.

Knowledge of:

• Principles and practices of effective customer service and customer-oriented telephone etiquette.

• Principles and practices of sound business communication; correct English usage spelling grammar and punctuation.

• Business math.

• Modern office practices and procedures including filing and recordkeeping systems.

• Uses and operations of a computer and standard business software including word processing spreadsheet and database applications.

• For employees assigned to the Community Development Department: City code sections and their general provisions to provide information and respond to questions regarding a variety of code requirements violations.

Ability to:

• Operate a computer and other standard office equipment.

• Handle tactfully and effectively sensitive customer relations situations and calmly defuse situations that are emotional and volatile.

• Understand interpret explain and apply department policies and procedures applicable to the job assignment.

• Reach sound decisions in accordance with rules and policies.

• Understand and carry out written and oral instructions.

• Communicate clearly and effectively orally and in writing.

• Prepare clear accurate and concise computer entries records and basic correspondence.

• Maintain sensitive and confidential information.

• Use tact discretion patience and understanding in dealing with customers and the public.

• Establish and maintain highly effective working relationships with City staff customers the public and others encountered in the course of work.

• Perform basic research including research of property records.

• Prepare accurate and concise records and reports using statistical data.

Recruitment Timeline

This recruitment will close on Sunday September 21 2025 at 11:59 p.m. or earlier if a sufficient number of applications have been received.

Applications review: Week of Monday September 22 2025

Interviews: Week of Monday September 29 2025 or agreed upon date by both HR recruiter & Dept (TENTATIVE)

**All dates are subject to change at the discretion of the personnel officer**

All applicants are required to submit an online application through the Citys official website at .This recruitment will remain open until Sunday September 21 2025 at 11:59 PM or until a sufficient number of qualified applications have been received.

Applications must be fully completed and clearly demonstrate that the minimum qualifications for the position are met. All information provided is subject to review investigation and verification. While resumes may be uploaded as supplemental documentation they will not be accepted in place of a fully completed City application.

Following the initial screening the most qualified candidates whose backgrounds best match the needs of the City will be invited to continue in the selection process. Meeting the minimum qualifications does not guarantee advancement. Candidates will remain under consideration until a final selection is made and an offer is accepted. The City of San Bernardino reserves the right to close the recruitment at any time and may determine that none of the applicants including those who meet the minimum qualifications are suitable for the position.

Successful candidates shall be required to:

• Pass a reference and background verification. References will not be contacted until mutual interest has been established.
• Degree verification
• Pass a pre-employment medical exam and drug screen
• Starting salary based on education and/or experience and internal equity.
  

E-Verify Participation
The City of San Bernardino participates in the E-Verify compliance with federal law all employers are required to verify the identity and employment eligibility of individuals hired to work in the United States.

Accordingly the City will provide information from each new employees Form I-9 to the U.S. Department of Homeland Security and the Social Security Administration to confirm authorization to work in the United States.

For more information about E-Verify please visit the U.S. Citizenship and Immigration Services website at

Disclaimers
The City of San Bernardino is an Equal Employment Opportunity Employer. The City follows a nepotism policy which may impact hiring decisions if an applicant has relatives currently employed by the City.

In compliance with the Americans with Disabilities Act (ADA) the City provides reasonable accommodations for individuals with disabilities. Each request is evaluated on a case-by-case basis. To request an accommodation please contact the Human Resources Department directly at .

This bulletin is intended for informational purposes only and does not constitute a contract expressed or implied. Its contents may be modified or withdrawn without prior notice.

For questions regarding this recruitment contact Human Resources at . Additional information is available at .