Assistant General Manager
Assistant General Manager
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$ 48000 - 55000
1 Vacancy
Job Description
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Quarterly Bonuses
- Performance Bonus
- Advanced Degree Program
- Ability to work with children
- Excellent interpersonal communication problem solving skills and organizational skills
- Must pass background examinations (included with training)
- Team Leadership and Staff Development Experience
- Customer Service and Sales Experience
- Operational Management Experience
FLSA Status: Exempt
Summary: The Assistant General Manager (AGM) at Goldfish Swim School plays a key leadership role in supporting the General Manager with the overall operations of the school. This includes ensuring a safe positive and engaging environment for students families and staff. The AGM helps oversee day-to-day activities such as staff scheduling training and supervision customer service sales and enrollment and facility maintenance.
Duties and Responsibilities
- Directs and controls the daily operations to ensure the school is running according to GSS standard operating procedures.
- Assists General Manager and department managers with fulfilling the daily tasks hiring training and supervising staff.
- Manages the staff of GSS to ensure high productivity excellent performance and positive employee satisfaction.
- Trains and oversees the aquatics department to provide superior swim instruction to the students of GSS.
- Interacts with Deck Supervisors and Golden Teachers on issues related to class scheduling student progress customer service and employee performance and training.
- Provides sales and marketing training to all qualified sales staff to ensure a Golden experience for customers.
- Drive enrollment growth through outreach and retention efforts.
- Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.
- Gains knowledge and experience in the iClass Pro software to achieve a high level of competence in bookings class scheduling reporting and administrative functions.
- Gains a high level of knowledge and experience in the GSS pool operations necessary to maintain a safe and sanitary swim environment.
- Initiates and oversees workplace employee activities (Fun Department) with the goal of achieving improved employee satisfaction.
- Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility and trains all current staff on the GSS EAP.
- Maintains current certifications and stays up-to-date professionally on the aquatics and management field.
- Fulfills other duties and responsibilities as assigned by the Employer.
Certificates and Licenses: Training for Lifeguard CPR FirstAid AED. Certified Pool Operator and/or Lifeguard Instructor certification is highly encouraged.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Required Experience:
Director
Employment Type
Full-Time
