Manager, Product Training & Support
Manager, Product Training & Support
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Job Description
Closing Date (MM/DD/YYYY):
09/24/2025Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive applicable to position) :
$105145 - $142255Agriculture knowledge rewardedUse your coaching and leadership skills on the front lines leading the customer care team for Canadas leading agriculture software AgExpert.
What youll do:
Lead coach and mentor a team of customer service professionalswith a focus on delivering exceptional customer experiences
Create an environment in which team members can focus onofferingconsistently high levels of customer satisfaction
Manage our online support communityand social media presenceto ensure content is up to date and relevant to the needs of our support community
Design and deliver training programsfor software customers
Identify opportunities to enhancetraining and support programs
What were looking for:
Strong motivator passionate about providing exceptional customer service
Team player who enjoys building relationships
Detail-driven multi-tasker and quick learner
Proven decision-maker abletoabsorbinformation from various sources in afast-pacedenvironment
What youll need:
A degree in agriculture or business administration and at least six years of experience (or an equivalent combination of education and experience); experience at a technology companys support environment is an asset
An in-depth understanding of agriculture accounting and software used by the Canadian ag industry
You belong here
At FCC were committed to creating an inclusive equitable and accessible workplace one that reflects the communities where we live work and play. Our team is made stronger through diversity and were dedicated to building a workforce that brings together a range of backgrounds abilities and perspectives.
We encourage qualified applicants to apply including members of these four employment equity groups:
Indigenous Peoples
Members of visible minority groups
Persons with disabilities
Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: . An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
Required Experience:
Manager
Employment Type
Full-Time
