Managing Director - Head of Network Services and Data Center Services

The Head of Global Network Services has responsibility for planning implementing and managing a global enterprise network and the network services organization. This role will develop the strategy roadmaps and lead technical implementations of data network services. This position is accountable for leading a team chartered to design engineer and implement network services which includes Wide Area Network (WAN) Campus Area Network (CAN) Data Center Network (DCN) and Local Area Networks (LAN) Wireless LAN (WLAN) Telecom Network Security Load Balancing and Remote Access technologies in support of our global workforce.

Key Responsibilities and Duties

• Establish a service management discipline that is focused on increased automation and optimized service delivery while promoting a self-critical and continuous assessment and improvement culture gap identification (people process and technology) and resolution in timely manner thereby promoting and supporting continuous improvement of team process and technology

• Manage TIAAs Network Services team across strategy architecture engineering product management people and business management financial management solution development vendor management and automation disciplines
• Drive global technology transformation across multiple businesses and technology units
• Establishes the strategy for the identification implementation and monitoring of best practices for technology architecture while providing expert advice on core infrastructure initiatives.
• Liaises with senior leadership on project operational and strategy risks and opportunities along with corrective action plans when required. Collaborates with cyber security teams to develop and implement security capabilities of the network platforms
• Champions solutions improvements and best practices to increase operational efficiency and lower operating cost.
• Directs department regarding capacity workload modeling and availability analysis for a variety of platforms and environments.
• Manages performance of team through regular timely feedback as well as the formal performance review process to ensure delivery of exceptional products and engagement motivation and development of team.
• Provide technical oversight direction and mentoring to the team

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10 Years Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
11PL

Managing Director Head of Network and Data Center Services

Position Overview

TIAA seeks a visionary leader to serve as Managing Director Head of Network and Data Center Services responsible for the strategic oversight and operational excellence of our global network infrastructure and data center operations. This role encompasses comprehensive leadership of services supporting all TIAA lines of business including our investment arm Nuveen across more than 90 U.S. locations and 16 international offices spanning EMEA and APAC regions.

The successful candidate will lead the transformation of our network and data center services to enable business growth enhance security posture and drive operational excellence across our geographically distributed infrastructure. This includes management of four Regional Service Hubs at Equinix facilities in Seattle Ashburn London and Singapore our Primary Data Center in Charlotte and Disaster Recovery operations in Broomfield Colorado.

This position offers the opportunity to shape the future of enterprise infrastructure at one of the nations leading retirement services companies driving innovation while ensuring the reliability and security of mission-critical systems that serve millions of participants globally.

Key Responsibilities

Strategic Leadership & Vision

• Develop and execute comprehensive network and data center strategies that anticipate future business needs and align with TIAAs digital transformation initiatives
• Create multi-year transformation roadmaps leveraging next-generation technologies including SASE Zero Trust architecture and hybrid cloud connectivity
• Partner with senior leadership to drive enterprise-level initiatives that deliver competitive advantage and enable business outcomes
• Establish architecture principles that balance innovation cybersecurity performance and cost efficiency across global operations

Network Services Management

• Oversee end-to-end management of diverse network portfolio including Wide Area Network (WAN) SD-WAN Local Area Networks (LAN) Wireless LAN (WLAN) routing services load balancing DNS/DHCP/IPAM and firewall management
• Lead network modernization initiatives including cloud connectivity edge computing IoT integration and SaaS proxy services through Zscaler Zero Trust platform
• Drive implementation of advanced monitoring platforms for proactive fault detection performance analytics and incident response
• Manage telecom expense optimization programs to control and optimize telecommunications costs across the organization

Data Center Operations Excellence

• Direct comprehensive management of data center services including electrical grids HVAC systems fire suppression space and rack services and physical security
• Ensure optimal environmental conditions and regulatory compliance while maintaining hardware longevity and operational efficiency
• Lead capacity planning and scalability initiatives to support future growth and technology integration
• Oversee disaster recovery and business continuity strategies with focus on rapid recovery capabilities

Security & Risk Management

• Collaborate with cybersecurity teams to architect defense-in-depth network security frameworks aligned with zero-trust principles
• Implement network segmentation strategies and encrypted communication protocols across hybrid IT infrastructure
• Lead regular security assessments penetration testing and vulnerability management programs
• Ensure compliance with industry standards and regulatory requirements for financial services

Team Leadership & Vendor Management

• Build and develop high-performing global teams with emphasis on engineering excellence and continuous improvement culture
• Manage strategic relationships with managed network services providers telecommunications carriers and technology vendors
• Negotiate and oversee service contracts that deliver optimal value while ensuring vendor accountability
• Foster culture of client experience focus innovation and proactive problem-solving

Service Delivery & Operations

• Establish rigorous service level agreements and performance frameworks to ensure consistent high-quality operations
• Advance automation and orchestration capabilities to increase operational efficiency and reduce human error
• Drive continuous service improvement through performance data analysis and best practice implementation
• Ensure seamless service delivery during business-critical events through effective incident and problem management

Required Experience:

Leadership Experience

• 10 years of progressive experience in enterprise network engineering and operations (with 5years leading global network services organizations at comparable scale a plus)
• Proven track record building and operating across global organizations in Financial Services or similarly regulated industries
• Demonstrated ability to influence business and technology leadership and inspire followership across organizations
• Experience managing organizational change and technology transitions with ability to lead cross-functional teams
• Strong stakeholder management experience at all levels including senior executives (CIO-1 level)

Technical Expertise

• Deep understanding of network technologies including Routing/Switching DNS/DHCP/IPAM WAN/LAN/CAN firewalls load balancing IDS/IPS web proxy and network security
• Comprehensive knowledge of cybersecurity architecture and controls in hybrid IT deployments with operational alignment experience
• Expertise in public cloud networking architectures (AWS Azure GCP) with focus on secure scalable enterprise solutions
• Strong understanding of SASE Zero Trust Network Access SD-WAN and secure edge connectivity technologies
• Experience with network automation software-defined networking and AI/ML applications for network operations
• Knowledge of data center infrastructure including power cooling fire suppression and physical security systems

Business Acumen

• Proven ability to develop and execute network strategies that deliver measurable business value on time and within budget
• Experience with technology transformation journeys and awareness of associated challenges and solutions
• Strong client experience orientation with focus on translating technical capabilities into business outcomes
• Demonstrated success in vendor management contract negotiation and service delivery optimization

Education & Certifications

• Bachelors degree in Computer Science Information Technology Engineering or related field; Masters degree or MBA preferred
• Advanced networking certifications (CCIE CCNP or equivalent) highly valued
• Network security certifications (CISSP CCSP etc.) preferred
• OEM vendor certifications (Cisco Palo Alto F5 etc.) a plus

Anticipated Posting End Date:

Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs non-annual sales incentive plans or other non-annual incentive plans).

Company Overview

Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a market-leading retirement company fueled by world-class asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients and is equally committed to the well-being of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial well-being. To learn more about your benefits please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

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