About the role -
The Insurance Operations Associate/Senior Associate (Contractual Role) will manage
day-to-day operations involving customers and diagnostic centers. They will be responsible for
coordinating between internal stakeholders at the diagnostic centers and the end customers
ensuring appointments are scheduled and medical assessments are completed smoothly.
Additionally they will oversee the accurate and timely publishing and closure of medical reports.
Key Requirements:
Freshers - 2 years in the backend operations.
Education Qualification - Clinical/Medical Background(Advantage) (or) Any Graduation
Good communication skills and proficiency in English Hindi. Additionally it is
an added advantage if there is proficiency in at least 1 of the other South Indian languages
(Tamil Telugu (or) Malayalam).
Good interpersonal skills.
An Excellent Team player.
Relationship management skills and openness to feedback
Knowledge of MS office Good in Emailing (Outlook/Gmail/Live mail ..etc)
Key Responsibilities:
Work as an agent among the Operations team.
Ensure day wise target is being achieved for each parameter like Booking Attendance
Report email handling Etc.
Continuously monitoring and following up with Diagnostic centers for reports closure.
Ensure that their respective Zones and cities underneath achieve the targets
Maintain TAT for report closure and E2E TAT of fulfillment.
Required Experience:
Senior IC
MediBuddy is one of the best (cashless) healthcare providers in India. At MediBuddy you can book Health check packages, online lab tests, online medicines, online doctor consultation, teleconsultation, dental consultation and many more. You can also book outpatient, inpatient, and wel ... View more