Intermediate Technical Communicator
Intermediate Technical Communicator
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Salary Not Disclosed
1 Vacancy
Job Description
Were growing our self-help team and a big part is finding an Intermediate Technical Communicatorwhocan help design and deliver the next level in self-help content for the IDEXX Veterinary Software suite of applications.
The role has an important focus on building relationship working closely with Product Managers customer facing teams (Support & Implementation) and other internal teams such as Partnerships Sales and Marketing.
So what is IDEXX Veterinary Software
IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets people and livestock around the world.
Here in Auckland we develop a number of cloud platforms and applications. Were building a vertical SaaS platform for animal health that requires significant technical expertise to deliver. Solutions for practice management (PIMS) diagnostics payments client engagement analytics & insight plus many more. Were on a mission to build the best health technology business and we need you to help us do it!
More about our tech
Our journey is solving veterinary practices most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
So what are we looking for
Make and maintain customer self-help content for IDEXX veterinary software products
Make and maintain staff documentation and self-help content for cross-team use
Form close relationships with Support Development Implementation Sales and Marketing departments
Interview customers and staff to measure the impact of content on customer satisfaction and business goals
Regularly assess content development practices and published work to continuously improve skills
Convert legacy documentation to new content systems
What you will bring:
A problem-solving customer-centric mindset
Experience in a technical communicator position or equivalent
Great technical aptitude combined with excellent practical experience of plain English
Experience with markup languages (preferred)
Experience with structured authoring (preferred but not essential)
Good proficiency with image editing apps
Good understanding of headless content delivery (preferred but not essential)
Enthusiasm and drive and delivery of great results
Efficient balancing of a variety of tasks
What you can expect from us:
Access to state-of-the-art information development tools
A great team culture with a focus how self-help innovation can improve the experience of our customers and contribute to business outcomes
A hyper focus on customer experience and unlocking value for customers
Meaningful work with real globalpurpose (the type ofchallenge that builds careers)
Continuous learning and development (both internal and externally)
Great tech kit for work and personal use
A great collaborative office spaceincluding a gym and roof terrace
Coffee Fruit Friday Food Truck
Fully subsidized Southern Cross Health insurance
Part-subsidized parking via Parkable
A dog-friendly environment
Why IDEXX:
Were proud of the work we do because our work matters. An innovation leader in every industry we serve we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy to ensure safe drinking water for billions and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10000 talented people.
So what does that mean for you We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX you will be supported by competitive compensation incentives and benefits while enjoying purposeful work that drives improvement.
Lets pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women people of color LGBTQ individuals people with disabilities members of ethnic minorities foreign-born residents and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race color creed sex sexual orientation gender identity or expression age religion national origin citizenship status disability ancestry marital status veteran status medical condition or any protected category prohibited by local state or federal laws.
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Employment Type
Full-Time
