Senior Central Operations Manager

Amsterdam - Netherlands

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

As a Senior Central Operations Manager youll play a strategic and cross-functional role in shaping how our post-sales teams operate globally. Youll own large-scale initiatives that improve efficiency quality and customer outcomes from designing end-to-end workflows to embedding new products features and acquisitions into our operating model.

Youll be a key partner to leaders across Deployment CS Product and Support ensuring that as Mews evolves our operational foundation scales with it.

This is a high-ownership high-leverage role for someone who combines analytical rigor operational design and cross-functional influence.

Your mission should you choose to accept it

Diagnose and solve root-cause problems across our post-sales organization - from onboarding to adoption and beyond.
Design and implementation of scalable automated workflows that improve efficiency customer outcomes and internal alignment.
Use data and analytics (SQL dashboards experimentation) to identify trends measure impact and guide decision-making.
Review global performance and maintain strategic oversight across regions ensuring we understand local nuances surface insights and enable regional teams with tailored market-specific playbooks and support.
Connect systems and teams across Deployment CS Product and Support - removing silos and enabling shared visibility.
Build for constant evolution: as Mews expands products features and markets design scalable operational frameworks and customer journeys that can flex with rapid innovation and new acquisitions.
Own and drive cross-functional projects from ideation to delivery managing stakeholders and timelines across multiple teams.
Build self-serve tools and insights that empower teams to operate autonomously.
Champion a culture of continuous improvement - turning feedback and data into better customer and business outcomes.

Youll be a great fit if you bring a few of the below with you

You bring a mix of analytical depth structured problem-solving and operational curiosity. You thrive in ambiguity and enjoy building clarity and systems where none exist.

5-7 years of experience in operations business management growth operations or strategy in a fast-moving environment.
Strong analytical and quantitative skills - able to work with metrics detect patterns build recommendations. Familiarity with data tools (Excel/Sheets SQL) is required.
A systems thinker who can map complex workflows and design scalable fixes.
Proven track record of leading strategic cross-functional initiatives that drive measurable impact.
Skilled communicator and stakeholder manager able to align diverse teams around a common goal.
Familiar and comfortable with AI automation APIs and system integration.
Self-starter who takes ownership moves quickly and thrives in fast-changing contexts.

Required Experience:

Manager

Youll be a key partner to leaders across Deployment CS Product and Support ensuring that as Mews evolves our operational foundation scales with it.

This is a high-ownership high-leverage role for someone who combines analytical rigor operational design and cross-functional influence.

Your mission should you choose to accept it

Diagnose and solve root-cause problems across our post-sales organization - from onboarding to adoption and beyond.
Design and implementation of scalable automated workflows that improve efficiency customer outcomes and internal alignment.
Use data and analytics (SQL dashboards experimentation) to identify trends measure impact and guide decision-making.
Review global performance and maintain strategic oversight across regions ensuring we understand local nuances surface insights and enable regional teams with tailored market-specific playbooks and support.
Connect systems and teams across Deployment CS Product and Support - removing silos and enabling shared visibility.
Build for constant evolution: as Mews expands products features and markets design scalable operational frameworks and customer journeys that can flex with rapid innovation and new acquisitions.
Own and drive cross-functional projects from ideation to delivery managing stakeholders and timelines across multiple teams.
Build self-serve tools and insights that empower teams to operate autonomously.
Champion a culture of continuous improvement - turning feedback and data into better customer and business outcomes.

Youll be a great fit if you bring a few of the below with you

You bring a mix of analytical depth structured problem-solving and operational curiosity. You thrive in ambiguity and enjoy building clarity and systems where none exist.

5-7 years of experience in operations business management growth operations or strategy in a fast-moving environment.
Strong analytical and quantitative skills - able to work with metrics detect patterns build recommendations. Familiarity with data tools (Excel/Sheets SQL) is required.
A systems thinker who can map complex workflows and design scalable fixes.
Proven track record of leading strategic cross-functional initiatives that drive measurable impact.
Skilled communicator and stakeholder manager able to align diverse teams around a common goal.
Familiar and comfortable with AI automation APIs and system integration.
Self-starter who takes ownership moves quickly and thrives in fast-changing contexts.

Required Experience:

Manager

Key Skills

Employee Evaluation
Continuous Improvement
FDA Regulations
Management Experience
Process Improvement
Profit & Loss
Operations Management
Project Management
Strategic Planning
Leadership Experience
P&L Management
Supervising Experience

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About Company

Mews

Cloud-native, Mews PMS is an innovative hospitality management system that enables automation to boost revenue and empowers remarkable guest experiences.

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