Engineering Manager - Billing
Engineering Manager - Billing
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Job Description
About Us
Exotel is the emerging markets leading full-stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011 Exotels cloud-based product suite powers 50 million daily engagements across voice video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60 countries including India SE Asia the Middle East and Africa. Today some of the fastest-growing companies in the emerging markets (Ola Swiggy Flipkart GoJek Byjus Urban Company HDFC Bank Zomato Oyo etc.) manage their customer engagement with Exotels suite of communication APIs Ameyos omnichannel contact centre (merger) and Cogno AIs conversational AI platform (acquisition) over the cloud. Theyre a $100 million Series D funded company with $60 million in ARR.
Tech @ Exotel
Exotel engineering solves some really cool infrastructure level problems with the goal of ensuring no one misses a call or an SMS.
Our focus is on building a very fault-tolerant loosely coupled scalable and real-time distributed system
We are generally agnostic of language technology or tools. Currently our tech stack is built on Golang Ruby Java and PHP. We use Aerospike and MySQL as data stores ElasticSearch for search and Beanstalkd for queuing
We emphasize a lot on clean abstractions of code loosely coupled services and good coding practices
We are very strong believers in you built it you own it!. And running a distributed system is very different from just building one!
We are crazy about high availability.
Roles and Responsibilities
As the engineering manager of the team your roles and responsibilities include:
Build and mentor a team of engineers
Create an environment and culture where efficiency and innovation thrive
Manage learning and development of team members.
Work with stakeholders (Business owners CFO and CEOs office Architects) to identify objectives for the team and deliver outcomes. This includes:
Work with the CFOs office for functional roadmap and requirements
Work with Architects for non-functional requirements
Liaise with all stakeholders on priorities and timelines
Own up delivery - guide the team to deliver
Translate engineering roadmap into executable internal projects and own the end-to-end execution of these projects.
Track and report engineering health metrics (such as bugs by severity production incidents etc.)
Ensure quality through processes ( Review code test plans and deployment plans.)
Must-haves
7-10 years of experience with a Bachelor / Masters Degree in Computer Science or equivalent.
Experience in the development of some of the backend/platform components or systems REST API etc.
Proven track record in leading the development of high-complexity software with demonstrable outcomes
Experience with Billing and BI tools
1-2 years of experience in building/managing a high-performance team
Capability and intent of taking end-to-end ownership
Excellent communication and stakeholder management skills.
Good-to-haves
Experience with AI technologies
Experience with cloud deployments (distributed and scalable systems) and DevOps as a culture environment
Required Experience:
Manager
Employment Type
Full-Time
