Senior Claims Specialist

About The Role

The Senior Claims Specialist works as a liaison and claims advocate between internal and external clients and adjusters to ensure optimal claims handling and superior claims service. This is a great opportunity for an Insurance Broker Claims Adjuster or Insurance Professional. This role reports into the SVP Claims. Travel may be required at times for client meetings.

What Youll Do

• Providing support to HUB clients on all claims related matters throughout the entire claims process and to advocate on behalf towards a satisfactory claims resolution.
• Working closely with the Complex Risk Commercial and Personal Lines Practices.
• Providing guidance to internal teams on the claims process and building knowledge and capability through reporting for large clients generating loss run reports and advising on general claims questions.
• Providing support pre-loss during a loss and post-loss by providing claims counselling and engaging experts as necessary.
• Analyzing claim trends to ensure alignment with loss control procedures.
• Effectively analyze and interpret policy wording.
• Working closely with the Commercial and Personal Lines Practices
• Providing status updates to Client and Account Teams and providing appropriate consulting and guidance where required.
• Maintaining accurate and up-to-date electronic claims files through Epic.

What Youll Need for Success

• Bachelors Degree or College Diploma or equivalent experience
• Requires 5 years in a claims role with a broker insurance carrier independent adjuster
• Claims experience an asset
• Direct client focused/facing experience
• Strong customer service orientation (internal and external)
• Self-starter and strong initiative
• Computer Proficient in Microsoft Office: Word Excel and Outlook
• Strong sense of urgency attention to detail and ability to manage requirements of the role effectively
• Ability to manage conflicting priorities effectively
• Effective communication negotiation and presentation skills with clients up to the C-Level/President
• Travel: 10% for client meetings

Elevate Your Career with HUB International

Advancement and Well-being: Our Priority

At HUB we place immense value on the well-being and professional development of our team. Heres what you can look forward to as part of the HUB Team:

• Recognized Rewards: Thrive in a supportive environment that values your contributions with a competitive compensation package including incentives bonuses and additional earning opportunities.
• Work-Life Balance:Take advantage of flexible working arrangements and generous time-off policies that adapt to your needs and lifestyle.
• Comprehensive Benefits:Access a robust benefits package including company-matched RRSPs designed to support you and your family.
• Professional Growth:Advance your career with HUB-sponsored training programs tuition reimbursement and other development opportunities tailored to help you succeed.
• Industry Support:Benefit from reimbursements for professional licensing and membership fees reflecting our investment in your expertise.
• Exclusive Perks: Enjoy special discounts on events travel accommodations and personal home & auto insurance making your HUB experience even more rewarding

Culture and Belonging: Our Commitment

At HUB International we are dedicated to fostering a culture where everyone feels a sense of belonging. We value the unique experiences and perspectives that each team member brings creating an environment where all voices are welcomed and respected. If you require assistance or accommodation at any stage of the recruitment process we encourage you to let us knowwere here to support you. At HUB building an inclusive workplace isnt just part of what we doits at the heart of who we are.

Service: Our Ethos

At HUB International service defines who we are. This dedication extends not only to our clients but also to our employees and the communities were proud to support. Our regional offices are actively engaged in local initiatives reflecting our commitment to giving back and making a meaningful difference.

When you join HUB youll find more than just a careeryoull become part of a team where your skills are valued your growth is encouraged and your contributions have a lasting impact.

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