Member Services Associate (Part-Time)

At the Tennessee Aquarium we strive to connect people with nature and empower them to make informed decisions about water and wildlife. We are passionate about our values which include respect for conservation a mindset of lifelong learning and a collaborative learning-based respectful work environment.

The Member Services Associate is responsible for engaging with guests and members at Member Services and in the Membership office in order to assist with membership purchases and renewals generate additional sales and ensure excellent customer service by problem-solving any guest needs.

Key Responsibilities
to member needs via onsite phone and email which may include membership purchases and upgrades member event reservations guest ticket sales and other membership questions.
verifies and updates membership data in Ticketure and Humanitru systems.
and maintains a strong working knowledge of Ticketure and Humanitru systems to assist in processing and importing memberships and event registrations.
an ongoing knowledge base of Aquarium offerings including member benefits seasonal promotions IMAX films Backstage Passes the River Society and other special events to promote to members.
and communicates effectively with guests close s sales and efficiently inputs accurate and detailed data.
collaboratively with the Membership Admissions and Group Sales teams to achieve departmental sales goals and to provide support during downtime.
-trains with other departments to stay current on available experiences and opportunities.
with event setup coordination and execution of internal/member events as needed.
extensive knowledge of the Aquarium and the Chattanooga community to provide a one-stop planning experience.

Key Requirements
Customer service and sales experience required.
Cash handling experience preferred.
High school diploma or GED preferred.
Excellent communication skills (verbal written and listening).
Bilingual in English/Spanish and/or ASL proficiency a plus.
Must be able to work independently without direct supervision
Ability to solve problems address complaints and provide prompt service recovery.
Strong computer proficiency and ability to learn new software.
Ability to work well within a team environment.
Ability to multitask in a public facing setting.
Ability to operate a cash register and handle money.

Part-time hourly ($15/hour); Some holiday and weekend work required.

All submissions must be received by September 18 2025.

Required Experience:

IC