Support Analyst

Iowa City - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Position

TelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from mom and pop pharmacies to large healthcare systems across the United States.

Being part of a small team means wearing many hats. As Support Analyst you will play a critical role in our customers success by developing processes to provide them with an unmatched onboarding and supportexperience. You are a creative and self-motivated individual excited to learn new things and tackle new problems. You thrive in a startup environment that demands you stretch yourself and you flat out get stuff done.

Responsibilities and Expectations

Become a TelePharm platform expert including backend / technical workings and practical business applications.
Promote revenue growth customer adoption retention and overall satisfaction.
Act as a bridge between development and customer success team.
Level 2 support.
Technical documentation for publishing on customer success team knowledge base.
Contribute to the development of customer success team software tools - release distribution rapid deployment and testing tools.
Hardware discovery management configuration.
Customer and user onboarding process development and automation.
Determine minimal use case to recreate and resolve software and network issues immediately or provide concise details to development team for further analysis and resolution.
Maintain and enhance customer satisfaction by providing proactive support and communication.
Travel 25%

Skills and Requirements

Exhibit strong leadership communication team-first attitude and problem-solving skills.
Ability to work independently and take initiative to complete tasks and identify problems with little to no direction.
Exceptional project management and analytical skills.
Network configurations and troubleshooting (VPN Firewall etc).
Some scripting language knowledge (JavaScript Python etc).
Understanding of Software as a Service
Ability to identify and submit product enhancement requests
Experience with networking wireless firewalls security anti-virus remote access user management and backup.
System monitoring alerting problem logging and coordinating tasks effectively to troubleshoot issues for prompt resolution.

Bonus Points

Working knowledge of HTML/CSS
Pharmaceutical/Health Care experience
HIPAA/PHI training
Pharmacy Technician experience

About TelePharm

We are a small team of technology enthusiasts and we like to have fun while changing an industry. We work out of a unique office space in downtown Iowa City. We offer health benefits competitive compensation Taco Tuesdays discounted downtown parking and a working environment with team members who want to be the best at what they do.

Required Experience:

About the PositionTelePharm builds software for healthcare organizations to streamline workflow and communication in order to strengthen their patient relationships and adherence outcomes. We seek to enable broader global patient access to cutting-edge personalized medicine. Our clients range from m...

About the Position

Responsibilities and Expectations

Become a TelePharm platform expert including backend / technical workings and practical business applications.
Promote revenue growth customer adoption retention and overall satisfaction.
Act as a bridge between development and customer success team.
Level 2 support.
Technical documentation for publishing on customer success team knowledge base.
Contribute to the development of customer success team software tools - release distribution rapid deployment and testing tools.
Hardware discovery management configuration.
Customer and user onboarding process development and automation.
Determine minimal use case to recreate and resolve software and network issues immediately or provide concise details to development team for further analysis and resolution.
Maintain and enhance customer satisfaction by providing proactive support and communication.
Travel 25%

Skills and Requirements

Exhibit strong leadership communication team-first attitude and problem-solving skills.
Ability to work independently and take initiative to complete tasks and identify problems with little to no direction.
Exceptional project management and analytical skills.
Network configurations and troubleshooting (VPN Firewall etc).
Some scripting language knowledge (JavaScript Python etc).
Understanding of Software as a Service
Ability to identify and submit product enhancement requests
Experience with networking wireless firewalls security anti-virus remote access user management and backup.
System monitoring alerting problem logging and coordinating tasks effectively to troubleshoot issues for prompt resolution.

Bonus Points