Voice Architect
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Job Location:
Huntsville, AL - USA
Monthly Salary:
$ 89700 - 162150
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Digital Modernization Sector at Leidos currently has an opening for a Voice Architect at Marshall Space Flight Center in Huntsville Alabama. This is an exciting opportunity to leverage your Voice/Network experience supporting the AEGIS contract with the NASA Telephony Team. This position will Lead a team of Voice Engineers designing future improvements daily operations maintenance and troubleshooting of the voice system.
Primary Responsibilities
Demonstrating a high level of customer service professionalism and end-user support across all centers.
Demonstrate leadership ability to guide local team members at all NASA centers with issues related to telephony.
Mentorship of junior telephony engineers
Research security vulnerabilities and update the System Security Plan
Lifecycle management of both hardware and software
Demonstrated experience designing modern telephony systems.
Experience with Cisco Telephony to include Cisco Communications Manager Cisco Unity Connections Cisco Unified Contact Center Express Session Manager
Demonstrate expert knowledge in the SIP SRTP RTP T1 PRI SSL and certificate management.
Experience with Microsoft phone system to include Survivable Branch Appliances and Direct Routing
Experience with Cisco and Oracle Session Border Controller
Experience with Cisco Switches and Routers
Understanding of Firewalls and troubleshooting firewall rules.
Installing supporting and/or maintaining IT and telephony equipment for both legacy and new installations throughout NASA
Performing and leading technical analysis of telephony software hardware and transmission equipment using various diagnostic tools in support of efficient operations.
Ensuring any changes performed within the telephony environment result in an operation system and the end users are not impacted by loss of service.
Perform preventative maintenance inspections and ongoing patching of telephony equipment.
Support and lead root cause analysis activities of telephony incidents across all centers.
Leading incident resolutions across all NASA centers according to service level agreements for this Voice Service Line.
Completing work with a minimal level of guidance and direction.
Independent work within guidelines and policies.
Develop engineering documents supporting NASAs telephony system.
Basic Qualifications
BS degree in Information Technology Computer Science or related field with 10 years of experience or 15 years of experience in lieu of degree.
10 or more years of relevant experience
10 years of telephony equipment troubleshooting and issue resolution and repair
10 years experience troubleshooting complex routing and switching issues.
10 years experience configuring telephony switches routers network appliances VMware Servers and Session Border Controllers.
Required Skills
Advanced troubleshooting skills with telephony systems.
Strong written and verbal communication skills.
Strong troubleshooting and root cause analysis skills.
Ability to lead in a team environment to resolve technical issues in a dynamic environment.
Strong interpersonal skills to collaborate with clients and team members effectively.
Ability to create and document installation and user instructions.
Ability to generate and interpret network drawings and specifications.
Excellent Organization Skills
Ability to identify different colors and telecom color codes.
Lifting of heavy objects of up to 50 pounds
At Leidos we dont want someone who fits the moldwe want someone who melts it down and builds something better. This is a role for the restless the over-caffeinated the ones who ask whats next before the dust settles on whats now.
If youre already scheming step 20 while everyone else is still debating step 2 good. Youll fit right in.
Original Posting:
September 3 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $89700.00 - $162150.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Key Skills
- EIGRP
- VOIP
- VMware
- Avaya
- BGP
- LAN
- OSPF
- QoS
- Project Planning
- Scripting
- Unity
- Troubleshooting
About Company
Leidos is an innovation company rapidly addressing the world's most vexing challenges in national security and health. Our 47,000 employees collaborate to create smarter technology solutions for customers in these critical markets.
