Retention Consultant

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.

A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer companies to unify and analyse their customer data engage with customers across multiple channels and personalise every message including in-line content on the web / mobile apps. We work with thousands ofbrands worldwide across industries like E-Commerce Edtech Fintech Foodtech Media & Publications Gaming BFSI Healthcare and Online Retail.

One of the hottest global SaaS companies weve been recognized by G2 as aMarketing Automation Leader in Asia 2021.

Were growing 100% year-on-year presently at $20M ARR with offices in Gurgaon Mumbai Bangalore and Dubai and are expanding this year to Brazil and Indonesia. A battle hardened team accessible founders and a resilient culture of sustainable growth with no shortcuts. A somewhat uncommon in-the-ring view of building a company to last.

Learn more about us at

Job Location: Mumbai Bangalore and Gurgaon

Essential Functions and Responsibilities:

Serve as the primary point of contact and trusted advisor for our SMB clients ensuring their success with our product
Develop and maintain deep relationships with SMB clients understanding their unique needs and goals
Monitor client usage and engagement data to identify trends and areas for improvement
Collaborate closely with internal teams to advocate for clients needs and contribute to product enhancements
Conduct regular one-on-one check-ins with clients to ensure their ongoing satisfaction and success
Assist in creating resources/documentation/campaigns to support customer education
Assist in creating automated workflows based on customer/user behaviors
Assist in conducting webinars/training sessions for the client base based on customer needs

Ideal Candidate:

Strong customer service background follow-up and organizational skills
2-4 years of relevant SaaS Customer Success experience
Diplomacy tact and poise under pressure when working through customer issues
Excellent personal presentation and communication skills & strong client servicing skills
Hands on experience with Chat Gpt is preferred

Life At WebEngage:
We take transparency very seriously. Along with a full view of team goals get a top-level view across the board with our monthly & quarterly town hall meetings.
A highly inclusive work culture that promotes a relaxed creative and productive environment.
Practice autonomy open communication growth opportunitieswhile maintaining a perfect work-life balance
Go on company-sponsored offsites once a year and blow off steam with your work buddies! (Post Pandemic)
Perks & Benefits:
Learningis a way of life. Unlock your full potential backed withcutting-edge toolsandmentorship(Macbookfor Engagers!)
Get thebest in classmedical insurance(withCovid Carefacilities) programs for taking care of yourmental health and aContemporary Leave Policy(beyond sick leaves
Explore more here:
you fit the bill Come along lets redefine the future of Marketing Automation!

WebEngageaims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative innovative and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race color religion sex sexual orientation gender identity national origin disability Veteran status or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Required Experience:

Contract

About us:WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified.A 10 year vintage rock solid SaaS play growing near-profitably on the back of great product and service experience. Offers a single dashboard solution to consumer compani...