Software Integration / Support Engineer
Software Integration / Support Engineer
Posted on :
10-09-2025
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1 Vacancy
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Job Description
Contact Details:
Bisane
Email:
Cell:
Email:
Cell:
Khandelwal
Email:
Cell:
Email:
Cell:
Mamidala
Email:
Cell:
Email:
Cell:
Ganesan
Email:
Cell:
Email:
Cell:
Job Title: Software Integration / Support Engineer
Location: Fremont CA
Duration: 12 Months
Years of Experience: 5 Yrs.
Required Hours/Week: 40hrs./Week
Job Summary:
- The end-client is seeking a highly motivated Integration Engineer to join their Insurance & Claims Team.
- In this role you will be responsible for integrating new claims processes products and business lines with our internal systems and providing ongoing support to ensure smooth daily operation.
- You will work closely with cross-functional teams to drive system integration projects and troubleshoot issues to maintain the operational health of our systems.
- This role requires a unique blend of technical skills including system integration knowledge real-time issue resolution and user support.
- You will work in a fast-paced environment and need to be flexible in managing both long-term projects and daily operational support for their users.
Responsibilities:
- Drive team initiatives by implementing and supporting the integration of new processes and products with internal systems.
- Collaborate with software developers product managers and system users to ensure seamless integration of new software features and capabilities.
- Support daily operations by troubleshooting and resolving end user issues including handling support tickets related to core software systems.
- Create workarounds for issues that require immediate solutions while working towards permanent resolutions.
- Document troubleshooting procedures and provide user training to ensure users can resolve common issues independently.
- Collaborate with cross-functional teams to implement system optimizations including automation and monitoring tools to improve operational efficiency.
- Act as an incident commander during critical system issues coordinating between multiple teams to resolve urgent incidents and minimize downtime.
- Perform root cause analysis of system issues providing clear data-driven insights and corrective actions to prevent recurrence.
- Maximize the efficiency and reliability of integrated systems by implementing best practices for scalability performance and downtime reduction.
Qualification:
- Degree in Engineering Computer Science or a related field or equivalent practical experience.
- 5 years of experience in a support or integration engineering role with a focus on system implementation troubleshooting and maintenance.
- 3 years of experience working with SQL to manage and query databases effectively.
- 1 year of experience with Python Go or other software development languages for automating tasks and integrating systems.
- Solid understanding of integrated systems and their dependencies particularly within insurance claims or enterprise environments.
- Ability to work independently and manage multiple priorities in a constantly changing environment.
- Excellent interpersonal and communication skills with the ability to build strong relationships with cross-functional teams and users at all levels.
- Strong organizational skills with a proven ability to deliver results under tight deadlines and manage competing priorities.
- Proficiency in Microsoft Office applications (Excel Word PowerPoint) for documentation reporting and presentations.
Employment Type
Full-time
Key Skills
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