Bilingual Healthcare Customer Service Representative

Aurora, CO - USA

Yearly Salary: USD 38480 - 43680

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job description

What we are seeking:

Experienced billing or call center representatives to represent our hospital clients billing office.
Candidates looking for full time employment who can reliability and consistently work Monday through Friday 8:00MST 5:00MST schedule.
This is a family-owned business where we are committed to our employees. We are looking for employees to be committed to us and our purpose which is to help our clients and their patients.
Consistent retention history.
Candidates with the ability to effectively work from home during business hours or in our Aurora office.
Candidates who can explain confusing and sometimes expensive medical bills to patients while providing empathy and elite customer service.
Candidates with empathy and compassion who likehelping others.

What to expect:

Consistent Monday through Friday 8:00 to 5:00 schedule. (no weekends evenings or overtime)
Base Pay plus monthly performance bonuses averaging $100-$400 a month ($1200-$4800 annually)
Base Salary ranges for this position:
- CSR I -little to no medical billing and CSR experience: $31200 - $35360 plus monthly bonuses
- CSR ll -some years of experiencein medical billing and CSR experience: $37440 -$39520 plus monthly bonuses
- CSR lll -high volume ofyears of solid retention with experience inmedical billing and CSR experience: $41600 plus monthly bonuses

What the day to day looks like:

Monday through Friday 8:00 to 5:00 schedule. 15-minute a.m. break 30-minute lunch break and 15-minute p.m. break in schedule.
Using the company provided computer log into our internal software program the client system(s) and other tools such as Microsoft Teams reference materials etc. to effectively make and take inbound and outbound calls from the comfort of your own home or our Aurora Office.
Fast pace high call volume position ranging from 60-100 calls a day on average.
Virtually working with your teammates supporting and helping fellow reps.
Providing outstanding customer service and collaborate with patients over the phone on affordable payment plans and taking payments by phone.
Using your computer proficiency organization and attention to detail to accurately document all calls and follow ups in our software systems throughout each day.
Continuously improving with supportive coaching / feedback from your manager and team leads and ongoing training.

About the Company:

Revenue Enterprises is a Customer Service Contact Center designed to support patient billing and customer service needs for our healthcare clients. We operate around the simple principles of integrity passion and respect. Holding these values are the foundation of how we approach our clients success. If our values align with you join our team and play a unique and important role in our mission to change healthcare for the better.

Family-owned business where you become part of the family- not just a number
Award winning workplace: 2019-2024 Inside Arm voted us Top 10 Best Places to Work in our industry
Over 30 years of consistent and healthy growth with world class clients
Your voice is heard and appreciated
You are a part of the success with your ideas and your efforts
You are appreciated and valued
Stable base pay plus monthly performance bonus opportunities
We promote from within! Grow your career with Revenue Enterprises
Work from home opportunity or in our Aurora Office location

Job requirements

Must be a Colorado Texas Kansas Wyoming or Montanaresident
Demonstrated history of retention
Experience in customer service and/or healthcare preferred
Authorization to work in the US
High school diploma or GED
Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook Word and Excel)
Bilingual English/Spanish skills

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race color creed religion ancestry citizenship status age sex marital status sexual orientation national origin disability or handicap veteran status or any other characteristic protected by applicable federal state or local laws.

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Job descriptionWhat we are seeking:Experienced billing or call center representatives to represent our hospital clients billing office.Candidates looking for full time employment who can reliability and consistently work Monday through Friday 8:00MST 5:00MST schedule.This is a family-owned business...