Customer Service Representative
Customer Service Representative
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Job Description
Mars Veterinary Health has developed a bespoke training program to ensure all nurses are provided with a clear structured and standardized opportunity for learning and development. The training will be both theoretical and practical in nature and has been recognized by the Hong Kong Veterinary Association. Join Creature Comforts to ensure growth and development in your next role.
Company Overview:
Creature Comforts is a progressive professional group with a reputation for high-quality medicine and believe in hiring developing and rewarding the highest talent in the veterinary field and offer tailored career progression across all our roles. We also believe in a diverse and innovative workplace culture that prioritizes work-life balance and personal fulfilment.
Our team is close-knit and international with experienced vets and nurses from all over the world. We provide a supportive work environment with high levels of engagement and happiness. The team work together play together and genuinely enjoy coming to work every day.
If you are looking for a position that is more than just a job this could be the position for you.
To get an idea of our working environment please review our company video: we need
Customer Services Representative (2 years experience)
What we offer:
- Competitive compensation: Including very attractive base salary and performance bonus based on experience and qualification
- Competitive benefits: Including BUPA medical coverage employee discounts and support with further education.
- Career progression: Structured career paths within the Creature Comforts Group and broader Mars Incorporate.
- Employee wellbeing: We have an in-house wellbeing program and time management program to ensure minimal overtime as well as a catered employee rooms and chill out zones.
- Skills development:Opportunity to work alongside with very experienced senior nurses
- Explore our most advanced equipment digital x-ray advanced ultrasound machines and endoscope
Learning & Development:
- Structured career path across the veterinary field with leadership opportunities both within the Creature Comforts Group and the MARS Veterinary Network.
- Support for AIRC for the right candidate and mentoring / training within our senior nursing team.
- Education / sponsorship for developing your veterinary nursing skills and knowledge.
Customer Services Representative
Responsibilities:
Handling the daily reception operations of the Hospital
Ensuring services operate in a timely accurate efficient manner with a high standard of quality customer service
Ensuring the reception experience is a happy and pleasant one for owners and their pets
Providing basic medical information to clients answering queries and solving problems.
Requirements:
Higher Diploma holder or above in any discipline
Minimum 2 years of experience in customer service
Experience in veterinary industry is a definite advantage
Candidate with more experience will be considered as Senior Customer Services Representative
Work Schedule:
Full time:5 work week 9.5 hours per day with 1-hour lunch break with public holidays entitlement
Part time:4 days work week 9.5 hours per day with 1-hour lunch break / Negotiable
Work Location:
Sai Wan Ho
If you think you could be the right person for this job wed love to hear from you!Please Apply HERE.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
