Project Transformation Manager- Strategic Operations

Step into a pivotal role as Project Transformation Managerwhere youll lead high-impact initiatives drive industry-shaping change and collaborate with top talent to deliver transformative results.

As a Project Transformation Manager in the Strategic Operations team you will lead high-impact initiatives and drive transformative change across strategic projects. You will be an individual contributor responsible for execution partnering with cross-functional teams to challenge conventional approaches and deliver business results. You will be a big-picture thinker a proactive leader and a strong communicator.

Job Responsibilities

• Lead transformation of strategic plans into impactful programs and projects for Merchant ServicesClient Onboarding and Servicing.
• Execute and oversee initiatives ensuring alignment with business strategy and timely delivery.
• Partner with workstream leads Program & Transformation Director and cross-functional teams to manage dependencies and cross impacts.
• Collaborate with VPs and program leaders to ensure consistency and alignment across the program.
• Identify risks opportunities and process improvements with end-to-end business thinking.
• Escalate significant risks and issues for timely resolution and maintain momentum on deliverables.
• Use data analytics and visualization to monitor progress and guide necessary adjustments.
• Build and manage relationships across teams fostering continuous learning and effective delegation.
• Communicate complex challenges and solutions clearly to senior management stakeholders and project teams.
• Develop visuals and presentations to articulate project status risks and recommendations.
• Foster a culture of innovation continuous improvement and creative problem-solving.

Required Qualifications Capabilities and Skills

• Proven ability to lead and manage complex programs or projects delivering results across various business units typically demonstrated through 7 years of relevant experience in program management business transformation or consulting.
• Demonstratedability to identify and manage cross impacts dependencies and risks in a multi-workstream environment.
• Strategic thinker with the ability to see the big picture connect dots and anticipate business needs.
• Excellent written and verbal communication skills with the ability to convey complex concepts to both technical and business audiences.
• Advanced proficiency in the use of technology to support project execution.
• Experience collaborating across business product technology and operations teams.
• Highly disciplined self-motivated and agile delivery-focused with the ability to work independently and escalate appropriately.
• Extensiveexperience in conflict management with the ability to identify conflicts facilitate discussions and create win-win solutions using collaboration or negotiation strategies.

Preferred Qualifications Capabilities and Skills

• Experience in Merchant Services client onboarding or servicing programs.
• Familiarity with financial products and services including payments controls and risk management.
• Ability to create high-quality senior/executive level program materials that clearly articulate the journey of the program drive executive decision-making and highlight where executive support is required.
• Willingness to travel as needed to participate in key partner discussions.